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Food search in app

ANSWERED

The app no longer allows me to search for a new food. When I type in the name of the food I'm  searching for, the search results window goes blank. For example, If I'm searching for milk when I type in milk nothing is displayed.  This started happening yesterday on November 6.

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26 REPLIES 26

Hey there, thanks for stopping by!

I understand completely your situation regarding food search.

It looks like it's an ongoing issue and that has been already escalated, we'll provide you with a fix as soon as possible.

In the mean time, try to troubleshoot the issue by checking

  • FItbit app updates
  • Force stop the app and try mobile data instead of Wifi.
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Hi! 
I experienced the same issue yesterday and as of today, Friday, November 7 at 11:20 AM central time that function is still not working. 
Given Google's reputation, I'm extremely disappointed and frustrated that this function is not working and not resolved within 24 hours.

 

 

 

 

 

 

 

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Food search is still not working this morning, Nov. 7. It's been overnight, this doesn't seem to be "network maintenance" as the error message states. What's up Fitbit?

 

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  • Food search in app

Started happening today at noon.

Charge 6

App version 

Fitbit 4.56 (45640025)

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0 Votes

The food search is working again, at least for the USA, so thanks for the help!!! Unfortunately, the custom food entry option now has a glitch- no unit for the quantity of food can be selected. There is a grayed-out drop-down icon that appears at the right place when clicking there, but no units (e.g., g, oz, piece, mL) are present even in gray out format. Please get this back into working order for those of us who make our own food, or buy a composition that has changed since the UPC was first assigned to the product. Until a unit can be selected, the new entry can not be saved, even locally (wasted time typing everything else in).

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0 Votes

The search function has started working again.  Although it seems a bit slower than before, but it is working.  Thanks!

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0 Votes

Thank you for the quick response.  I am working now perfectly.  

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0 Votes