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Free premium

‎03-14-2024 14:14

‎03-14-2024 14:14

I bought a charge 6 after my 5 basically shut down after only one year. Now I can't seem to get free premium. I have tried cancelling and re subscribing but nothing. Any thoughts?

Best Answer
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3 REPLIES 3

‎03-15-2024 03:42

‎03-15-2024 03:42

Welcome to the Fitbit community, @SunsetRunner!

Sad to hear that you're having an issue with the free Fitbit Premium Trial of your recently purchased Charge 6. Thanks for having tried getting this fixed by yourself.
As you've bought a new device, in my opinion you should be able to get 6 months Fitbit Premium for free again, as it is part of the package. To clarify the matter, I'd suggest contacting Fitbit support on that:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎03-15-2024 04:40

In response to Talahthas

‎03-15-2024 04:40

Hi. Thanks. I called them and they said wait a few days and it should be fine. We shall see. Cheers.

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‎03-15-2024 04:42

In response to SunsetRunner

‎03-15-2024 04:42

You're welcome, @SunsetRunner, thanks for reporting back.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes