Google Wallet unable to set up

[ShadowFT]

Hello, I would really like to use the google pay feature on my Fitbit charge 6. However, whenever I am trying to set up a the card, when it sayings contacting/connecting to bank, it then says An unexpected error has occurred, please try again later. Then when I leave the google wallet tile on the Fitbit app on my iPhone, and re-enter the google wallet tile, the card appears. However when I check my charge 6, the card is not on the Watch. Has anyone else experienced this? And any fixes? I am on the latest update on the tracker, and I have tried multiple times to connect the card. (I am using CIBC btw)

Moderator Edit: Formatting.

[TimCo158]

Similarly, I have, yesterday, taken delivery of a Fitbit Charge 6 wristband as an upgrade to a basic Fitbit Flex2. The main upgrade for me was to be able to use Google Wallet on the Charge 6 with my Barclaycard Visa Credit card (...xxx3) which I have been already using with Google Wallet on my Google Pixel 8 phone. When I try to add the card to the Charge 6 using the Fitbit app, after putting in the security code, I get a warning "This card cannot be set up for contactless payments. your bank doesn't support contactless payments with your watch on your card. Contact your bank for more info or add another card." After a tel. con. yesterday with Barclaycard, it was suggested that I try with my Barclaycard Visa Credit ...xxx9, and Barclays Visa Debit ...xxx5. The warning appeared with these, too, even the Barclays debit card which is included on the UK list found via the Fitbit website. I need to know as soon as possible whether my cards will ever be usable with this device, or whether I should return it and ask for my money back?

[saudkhal]

Hey

Same is happening with me. I was able to make it work but I had to get a replacement device due to battery problem and I am getting the same issue with Google Wallet on my new device. Are you able to resolve your problem?

[Ij80]

I do suggest to ask for a refund, I had to change card at the expiration date and I Ve been unable to add it again. No master card, no visa, no amex, no debits. In the last months banks have changed security procedures, I think. 

It s a shame google doesn't recognize the issue. No customer care service useful . 

[Aroundthesun]

Google wallet is not available on iPhone which is what I believe is the issue.

[557755014725968]

NhgggTap on a clip to paste it in the text box.

[TMPICKUP]

I have an Android.

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I have tried so many times, reset my account, reset my device, etc. I've just given up at this point.

It just frustrates me that it was working on my Versa 3 and now it won't on the replacement Versa 3. 

[saudkhal]

I think this is a known problem. I came across many posts even from 2023 with the same issue.

This is what I think happens:

- You connect one device successfully for Google Wallet against a Fitbit account and it works

- But when you add another device or a new device(by replacing existing) it doesn't work. It still tries to connect to the first device. Somehow there's a one device per wallet limit and with no replacement. That's my analysis.

[TimCo158]

My original query:
"I have, October 28, 2024, taken delivery of a Fitbit Charge 6 wristband as
an upgrade to a basic Fitbit Flex2. The main upgrade for me was to be able
to use Google Wallet on the Charge 6 with my Barclaycard Visa Credit card
(...xxx3) which I have been already using with Google Wallet on my Google
Pixel 8 phone. When I try to add the card to the Charge 6 using the Fitbit
app, after putting in the security code, I get a warning "This card cannot
be set up for contactless payments. your bank doesn't support contactless
payments with your watch on your card. Contact your bank for more info or
add another card." After a tel. con. yesterday with Barclaycard, it was
suggested that I try with my Barclaycard Visa Credit ...xxx9, and Barclays
Visa Debit ...xxx5. The warning appeared with these, too. I need to know as
soon as possible whether my cards will ever be usable with this device, or
whether I should return it and ask for my money back?"

Update: I have discovered that popular UK Banks Barclays, Nat West, RBS
currently do not accept the Fitbit version of Google Wallet in the Charge
6. UK banks HSBC and Lloyds have started to accept it from August 2024. As
Barclays were not able to tell me when, if ever, their cards would work
with the Fitbit Charge 6, I have reluctantly had to return the device to
John Lewis & Partners for a refund.

[R0bl]

This is yet another reason why my next smart watch will not be a fitbit (Nor google) device. 

I have been using fitbit devices since they were first released but sadly Google has managed to destroy what was previously a very reasonable ecosystem of devices.

This problem is yet another example of that destruction 😞 .

[Ij80]

Thank you for your  post. I Ve just received an update to my Fitbit charge 6 (10 pm in Italy). So I Ve opened the Fitbit app on Android and I ve started the procedure to add a visa card. It worked (it didn t for amex and viva Mastercard) 

I ll cross my finger until the turn off of the device... 

[Ij80]

Thank you for your post. I Ve just received an update to my Fitbit charge
6 (10 pm in Italy). So I Ve opened the Fitbit app on Android and I ve
started the procedure to add a visa card. It worked (it didn t for amex and
viva Mastercard)
I ll cross my finger until the turn off of the device...

[Huwwhyment]

Just checked and finally after 4 months of not working, Google pay is now working on my charge 6. No Comms or anything I just tried again as I have done regularly. My wife just got a new phone so I don't know if it's coincidence or not but I guess with all this noone knows anyway so I guess rejoice it's working. Probably worth anyone following this thread to try again

Good luck, Huw

[Ryszard1]

Actually just went through the same. Turns out that my bank supports Fitbit through the Chatge 5, but not the Charge 6. You might double check what they support...

[cindy3g]

Mine was working then in December it went all haywire and quit working. I have added and deleted and restarted and added and even bought a new Fitbit to be able to use the Fitbit pay feature. But still not working.

[Gabrielwqas]

I have a fitbit versa 2 and Google wallet pops up sometimes on the app and as soon as it click it it just closes and it doesn't show most of the time I need this fixed yes I know fitbit wallet  is down but the watch works with google wallet now so I need this fixed

[Ryszard1]

Based on my experience, the issue may be that the card owner, bank, may not support the Charge 6. I had this identical issue and called my card company.  I was told the models of Fitbit that they supported and the Charge 6 was not included. They have since added the Charge 6 and now it works. While this may not be everyone's issue, if you get the "unexpected error" the first step to take is to contact the card issue and see if they support the Charge 6.

[Crazyal01]

Yes I have I think the same issue.  I just got a versa 4.  Actually 4 Versa 4.  The first one I got was defective AND an open box.  the 2nd one I got was also a broken seal and had a defective touch screen for which the screen was virtually uncontrollable.  Amazon felt bad and decided to send me a brand new one on the house, so I replaced the 2nd defective one and got 2 BRAND NEW ONES with unbroken seals.  Don't know who is managing returns at Amazon but that's an embarrassingly sloppy job to send me 2 broken seal boxes, of which one was missing the charger and second one had all the components in a mess in the box.  

Regardless, for each I got up and running, when trying to go into the google wallet, both from my phone OR my tablet (both Android) at one point the tablet did tell me I needed a security on the tablet, but that was the extent of it.  Each time I click the google wallet icon on the fitbit app, phone or tablet, it flashes the screen black as if trying to open something, and then just comes back to the screen where you see Amazon Alexa, Gallery, Google Wallet, How to use, etc.

Yes the app is up to date

Yes the watch is up to date

Yes my Android is up to date

yes the watch is fully charged

Yes both my Google Wallet and my fitbit app are logged into the same google account.

It seems to me Google is picking up the pieces of what appears to be a sloppy job done by Fitbit and doing a "bang up" job about it.  The irony is the Google pay on my versa 2 still works, but can't set up a card on my versa 4.   I am NOT gonna walk around with 2 watches.

My guess is the watch has nothing to do with the issue since the Google Wallet won't even open up on the app, regardless of which Versa I pair.

[Kikuio]

When I try to connect with Google wallet Fitbit is like Crash, I had the card in Fitbit 6 but I reset it and I can't add the visa card again and I know it is compatible 

[Ultigog]

I just got mine yesterday at this point and I’m having some of the same problems, but on an iPhone.

[Ryszard1]

Be sure that your banking institution supports the Charge 6. Mine did not.
They added it to their supported devices which fixed my issue