How do I set up ECG app on Charge 6?

[Lellynelly]

Please can someone tell me how to set up ecg? On my fitbit it says ‘set up on phone, got to fitbit app, and go to the discover tab. Find assessments and reports’ then it says ‘can’t find phone’ 

I have no idea where the ‘discover’ tab is and have never seen ‘assessments and reports’ I do wish they hadn’t changed all the layout. 
can someone help?

everything else seems to be working okay although I do keep getting a message on my phone saying unable to access some apps.

Moderator Edit: Clarified subject

[Essky]

I had same problem as author and was about to take device back to shop for refund. After a lot of wasted time trying many fixes posted online I have managed to get the app to connect with device. Think what I did was to go into google menu and I noticed even though my location was set to Australia the 'auto select location ' option was not switched on, I switched it to auto and that seems to have fixed problem.. good luck.

[JanetGenova]

Hi there! I hope you do see this comment. I got my Fitbit Charge 6 recently, and the ECG app is nowhere to be found. It doesn't show up on the Gallery - Apps and it's not on my Fitbit either. Please help 😕

[RiekoC]

Hello @JanetGenova 

Are you in a country where the Fitbit ECG app is supported? You can check from this page (<-- click link).

[Essky]

This link is a good guide for setup. Also go into you fitbit google profile and make sure 'auto detect location'  is switched on. Good luck. https://youtu.be/VO7NXrka1LM?si=TDC62ULEWCFJ-GH8

[NeilSKN]

When I do all that after uninstalling and installing the ECG app, when I try to use it on my wrist I get the message “ Error, please reopen the application”

What is that all about?

[Essky]

Look at you tube also go into google settings on fit bit app and make sure
your location is set to auto..I had similar problems and fixed, good luck.
https://youtu.be/VO7NXrka1LM?si=-Hz8nrA-KMqMGGSS

[JanetGenova]

Yep, seems like I'm not in such a country. 😅

[AlHC]

Am in US says US but will not give me app charge 6 new

[RiekoC]

Hello @AlHC 

Sorry to see you're having issues with getting the ECG app on your Charge 6. What troubleshooting steps have you tried so far?

[AlHC]

Fixed! 🙂

[RiekoC]

Hello @AlHC 

Thank you for letting us know that your ECG feature is working.

Would you mind sharing what you did to get it to work? The information could be helpful for other users.

[AlHC]

Hard reset of device worked well!

--

In the end, our actions and inactions are our measure and our grace –

*Weird Times, Be Kind*

*Allison*
*She/her*

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Moderator Edit: Removed personal information