I cannot setup irregular heartbeat notification on my Charge 6 - Next button greyed out !

[LoriWeid64]

I have an iPhone and installed the latest version of the fitbit app on my phone and updated the firmware on my Charge 6 to the latest ..

I am trying to enable the Irregular Rhythm Notifications in the Health Assessments Tile .. I click "Set up"

It opens Irregular rhythm notifications and I click "Get started"

It opens the "Verify Eligibilty" screen but the Next button is greyed out and I cannot click it to enable them.

Seems to be a bug but I want to see if there is any way to get this to work properly ?

I am in the United States ..

Thanks for all comments in advance !

[DramaQueenDiva]

According to this article , age MAY play a part in this: if you're under 22 years old, you can't have access to that feature.

[LoriWeid64]

Well I am 58 .. so that's not the issue .. how does it know your age ??

[smjh]

I just spent 45 minutes on Chat as I have the same problem and no solution.  My birthdate clearly indicates I'm WELL over 22 years.  I'm in Canada.

[CasaBella]

Experiencing same problem with Charge 6.  Just moved Fitbit account to Google and added this device.  Located in U.S.

[KyTy2]

I’m having same problem. Next button is grayed out so unable to set it up. I’ve been working on it for two days, researching and retrying and still unable to get it set up. Very frustrating. 

[CasaBella]

I tried one more time today and discovered that all I needed to do was scroll up on the set up screen near the date of birth.  This allowed me to enter my DOB, answer the required question and then move on to the next screen.  The function is now set up and working!

[Hadzi]

Thank you for the tip. I didn't notice this before.

[KyTy2]

I have my dob entered and I am way over the age of 22 but still the next button is grayed out. You state there is a required question after you entered your dob which I do not have. Do you have the Premium plan? 

[CasaBella]

I didn’t request a premium plan but might be on a free trial period.  When I scrolled on the screen for this function, I entered my DOB and then answered “no” to being diagnosed with AFIB.  It then let me go to the next screen.

[RiekoC]

To those who are having issues with setting up the irregular heart rhythm notifications, this thread has a good tip that might work for you: Irregular rhythm notifications feature (<-- click link)

[Tmeyer]

Thank you so much! I have been trying to get this figured out for weeks, even called support and they couldn’t help me. Your advice WORKED!!!

[Noonoo97]

I too have same problems 

couple of messages from fit but none have worked recent one said tap hold date birth and scroll screen to answer other questions 

(which I'm sure I've already answered)

i cannot scroll as they told me too

white box appears with my dob i click ok then it disappears the next button on the screen behind is greyed out so i get no further!

very frustrating been trying for ages sister in law brought 2 Fitbit's inspire 2  she set hers up ok the mine she which gave me doesn’t she even tried it and couldn’t do it 

inspire 2 

20001.124.84 version 

iphone 11 version 17.3

app version 4.11 

can anyone help 

[JuanFitbit]

 Hi everybody! Thank you for your messages and reports.

 Our team has been informed and they are looking into this.
Please follow the main thread regarding this, so that you also get the updates as soon as we post them.

Here the main thread: https://community.fitbit.com/t5/Android-App/High-mobile-data-usage-of-the-Fitbit-app/m-p/5546748#M17...

We'll be updating that thread with the newest info we receive. 

We appreciate your patience until it's solved.