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Inaccurate sleep data tracking

‎02-23-2026 11:48

‎02-23-2026 11:48

I newly brought the Fitbit Charge 6 and been using it since 10 days. It has wildly inaccurate sleep information showing odd times of sleeping when I am clearly and actively working at those times. I have tried all measures like making sure of the latest updates, resyncing, repairing and even exchanging the charge 6 for a new one assuming it's a faulty device. Can anyone please help? I brought this with very high hopes and expectations after my amazing experience with the previous Amazfit watch but I am simply disappointed and i wonder if i should return this and look at different brands of watches.

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1 REPLY 1

‎03-02-2026 07:02

‎03-02-2026 07:02

Hi @Nam05 and welcome to the community! 

Thank you for your message and for the troubleshooting steps you tried. 

I'm sorry to hear that you are experiencing some issues regarding the sleep accuracy of your Charge 6. This is not the experience wanted for our customers, and I will do my best to assist you. 

Please try the following: 

If you are using an iOS phone:

  • Offload the Fitbit app: Go to Settings > General > iPhone Storage, select the Fitbit app, and tap Offload App. 

If you are using an Android phone: 

Also, please verify if the heart rate readings are turned on on your Charge 6: How do I navigate my Fitbit device?

If, upon verification, you determine that the heart rate is indeed activated, please: 

Restart your Charge 6 and finally sync it again. 

 

 

 

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Best Answer