Locked out of Fitbit app on new iPhone

[Jgirlt2]

I just setup my new iPhone 16 and the Fitbit app transferred but requires a new login. It didn’t recognize my login so I clicked to reset my password. It said it send me an email, but the email never appeared in my inbox, my spam folder or my junk folder! I tried several times with no success! I’m a senior citizen and very frustrated. I just want a quick phone call with a human being so I can get this issue resolved!! I LOVE my Fitbit, but I’m seriously done with this nonsense!

[RiekoC]

Hello @Jgirlt2 

Please use this link to contact Support (<-- click). Complete the prompts until you get the option to chat (instant message) or call.

I hope they can help you get everything straightened out for you.

[gdio53]

@Jgirlt2 

Are you trying to login with your user name and password or using the Continue with Google?

All accounts on the Charge 6 must use the Continue with Google option.

[jenkcanada]

This is exact same thing happened to me yesterday and I cannot find a number to call !    Very frustrating

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what link?   please resend

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Moderator edit - merged messages

[RiekoC]

Hello @jenkcanada 

Sorry, I updated my post with the link: https://support.google.com/fitbit/gethelp?hl=en