‘Lost bluetooth Pairing’

[JK09]

Everyday for the past 4 days I get an error message in App saying ‘Lost Bluetooth Pairing’. The fix is to go to Bluetooth, forget device and go back to App where it then connects. 
I have been in touch with Live Chat everyday trying to resolve but the issue is persists. Anyone else having problems? 

[Teepgee33]

this just started today for me. Still trying to get it corrected 

[Cazzy2]

Just happened to me! I forgot the device as you say but now I can’t get it back!

[JK09]

It’s now a week and still not resolved. I am waiting on senior advisor to come back to me in next 48 hours.

issue has got worse - charge 6 now not connecting at all with Bluetooth and cannot be found by phone, even with the fixes they have given. 

[JK09]

The fixes  have stopped working for me too. 
They have escalated and said someone will be in touch via email in next 48 hours. I will keep you posted. 

[Freemont121254]

Me too.... no help and nothing is working.

[Keyma]

did you ever get it fixed?  How did you do it?

[Keyma]

Did you get it fixed?  I need help

[JK09]

Update: They were unable to fix the problem. They gave me a replacement. 
If this happens again with new device I will look for a refund. 

[JK09]

Hi, they have now replaced my device. 

[VenusT]

I’m having the same issue it started yesterday. My charge five used to do this ever so often I would lose all of my information for at least two days when it reconnected.