My Charge 6 gets unresponsive until it updates

[BoydLakeCrew]

I have restarted 12 times. Charged for 6 hours trying to update my charge 6. Everytime there is an update my tracker becomes unresponsive until software updates. A usless piece of junk until by some miracle it updates finally. This is the 3rd time this has happened.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the community, @BoydLakeCrew.

Thanks for letting me know this situation in regards to your Charge 6 and with its update.

Can you confirm if this happens whenever you are updating the Charge 6 or before you start the update? I just need all the details so I can check it further. Also, you can check here about how to update it efficiently, probably you know already but a double check it is worth.

[BoydLakeCrew]

When it tries to update the logo and status bar appears. Then it looks like it goes to 100% then screen goes blank and the app says update failed.