My Charge 6 tends to have gaps in my sleep at night

[SteveGraham]

My Charge 6 started out doing well, but has recently started having gaps in my sleep at night.  These can vary from about an hour to 3 hours.  Not really sure what is happening or how to troubleshoot it, but this is causing stress as I have been using Fitbits to track my sleep for almost a decade now.  FWIW, during the periods that are not being tracked, I am totally out and sleeping.

There is a possibility that my Charge 6 is getting gummed up a bit on the back side that touches my wrist.  I am an ALS patient who has lost the ability now to bathe as regularly as I would like.  I would really like to fix my Charge 6 as I just purchased it last year.   I have been cleaning it up on the back side about once a week.   

[Sean_in_sd]

Have you tried rebooting the Fitbit? I've found it useful on my F5 to
reboot it every couple months when tracking starts acting up.

[RiekoC · Accepted solution]

Hello @SteveGraham 

Sorry to see you're having issues with sleep tracking.

You're doing a great job keeping the back of your Charge 6 clean. It might be worth a try adding one more cleaning a week, especially if you exercise on a regular basis.

When you get gaps in your sleep, do you see more than 1 sleep log? If so, have you tried editing & combing your sleep log into a single log?

Every now & then, my Fitbit doesn't track my sleep properly. My sleep log won't have the correct start or end time. Occasionally, I get 2 sleep logs. When this happens, I'll update my sleep log with the correct start/end time. When I have 2 logs, I note the start & end times. I delete 1 of the logs and update the other log with the correct start/end time. I've noticed that it usually takes some time for my sleep information, including stages, to update in the app - around an hour or so. I haven't figured out why my device does this, but at least I have a way to correct it.

If you would like instructions on how to edit your sleep log, check out this help article: How do I add, edit, delete Fitbit data? (<-- click link)

[SteveGraham]

@Sean_in_sd, Thank you.  I restarted it today.  Will see if that solves the problem.

[SteveGraham]

@RiekoC this is fascinating, that when you edit the sleep start and end time, it fills in the blanks with the stages for you.  I had no idea that would work that way.

To answer your question, yes, I get two sleep logs typically for an overnight when this problem happens.  I restarted it today to see if that would solve the problem.  If it does not, I will try this method next.  FWIW, both problems are present, wrong sleep start and end times and two sleep logs with a gap in the middle of them.

[SteveGraham]

@RiekoC Last night was just missing a few hours.  No gaps and not two sleep logs, so I went ahead and edited the start and end times to what I knew happened.  It worked like a champ!  Will see if the restart from today solves the problem more generally, but this is fantastic to know about.

[RiekoC]

Hi @SteveGraham 

I'm glad that editing the sleep log worked for you. As long as you don't clear/delete the data in your Fitbit (i.e., do a factory reset), your Charge 6 should maintain tracked data for about 7 days.  

Hopefully, doing the restart will help your Charge 6 better track your sleep. If it doesn't, you now know how to fix it.

[lincowles]

This process worked in the former version but the new one will not update the sleep score.