My Charge6 keeps rebooting

[OldIronman13]

Since yesterday my charge 6 screen is frozen and keeps rebooting. 

I tried to reinstalling the app, restarting the phone, restarting Charge6.

Still not working.

I'm using version 20001.202.94

Is there a way to upgrade or reinstall the firmware? 

[RiekoC]

Hello @OldIronman13 

That is definitely not normal behavior. Since you've tried the recommended troubleshooting steps, you should contact Fitbit support (<-- click link). They will help determine if your device is defective and, if so, what your warranty options are.

[OldIronman13]

Thank you so much. 

[ManuFitbit]

A warm welcome to the community @OldIronman13.

Thank you for providing the details regarding the difficulty experienced with your Charge 6. Sorry to know the difficulty. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks for your help @RiekoC.

[Quigman]

This link takes me back to the previous page. This of NO help! How do I talk to someone?

[RiekoC]

Hello @Quigman 

See if this link works for you: https://support.google.com/fitbit/gethelp?hl=en

Complete the prompts until you get the option to chat or call.

[Quigman]

This link did the same thing. It’s a repeating loop.

Does not respond to Resources or Contact Options.

[RiekoC]

Hello @Quigman 

Here are the phone numbers for Support that another Fitbit Product Expert has collected over the years. Hope this helps

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

[Quigman]

Thank you for the access to user support. The individual I talked with was very helpful.