help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit Charge 6 is not syncing

‎10-24-2025 23:19 - last edited on ‎10-25-2025 06:50 by Fitbit Moderator

‎10-24-2025 23:19 - last edited on ‎10-25-2025 06:50 by Fitbit Moderator

My charge 6 is not syncing  .tried restarting Bluetooth but it didn't work  .need help 

 

Moderator Edit: Clarified subject.

 

Best Answer
0 Votes
3 REPLIES 3

‎10-25-2025 11:40

‎10-25-2025 11:40

Welcome to the Fitbit Community, @Saeeda. I'm sorry to hear that your Charge 6 isn't syncing. Thank you for letting us know that you tried restarting the Bluetooth without success. I'll be happy to assist.

Could you please confirm that you have followed the troubleshooting steps of help article: Why won't my Fitbit device sync?

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes

‎10-25-2025 12:03 - edited ‎10-25-2025 14:09

‎10-25-2025 12:03 - edited ‎10-25-2025 14:09

I had the same issue today. I tried everything I could think of and still no sync. 

I just did a restart of the Charge 6 and it is syncing again.

Best of luck to you.

UPDATE: The sync only brought in totals. All my steps, GPS maps, hourly activity, heart rate, etc., etc. didn’t sync and appear to be lost even though the restart screen stated “no data will be lost”

Best Answer

‎10-25-2025 12:05

‎10-25-2025 12:05

Hello @Saeeda 

Have you tried turning off both Wi-Fi and Bluetooth, then turning them back on? That often works for me.

If this doesn't work for you, I got confirmation that the team is aware of the syncing issue and is working on a fix. However, I haven't seen a timeline yet for the fix. I will report back if I have an update to share. 

Rieko | N California USA MBG PE

Best Answer
0 Votes