No sleep data in app

[MrDog]

Recently bought a Charge 6. Activated Premium service and for 10 straight days I got a sleep score (and breathing and heart rates).

Then one night I got no sleep details. Checked this forum and other places and figured that these things happens sometimes.

So the next night I made extra sure of the positioning of the device. As far as I know I always sleep in more-or-less the same position. Again - no sleep data and in the morning the watch was exactly where I expected it to be - had not slipped in the night.

So more research - re-installed the app and rebooted the watch. And last night - again nothing. 

So not sure what I can try now - any more thoughts or is the device faulty?

[Ж-9]

У меня тоже самое,перестал записывать диаграмму сна,уже второй день и я не могу понять в чем дело?

[MrDog]

I subsequently found I was not getting any heart notifications so assume it is faulty and now fixed

[Cookie_Monster1]

Hi. I'm having a similar issue.  How was this fixed?

Thanks 

[MrDog · Accepted solution]

Not sure really - I noticed I was not getting the normal heartbeat
readings. Discovered the little green light was not on and that
heartbeat was turned off. I think maybe when I reset the device it may have
turned heartbeat off or maybe I accidentally did it - will never know now

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[Willowblue]

Do you think my afib coukd be a factor in no data of any kind 

[RiekoC]

Hello @Willowblue 

Are you not seeing any heart rate data from your Charge 6?

Do you see a green light on the back of your Fitbit? To check, place your finger across the back of your Charge 6. When you lift your finger, you should see a green light. That light is the heart rate sensor.

If you're not seeing a green light, check to make sure Heart Rate is enabled in the Settings menu on the Charge 6. If Heart rate is enabled and you still don't see a green light, you could have a defective device and should contact Fitbit support (<-- click link)

[MrDog]

Thanks - yes I posted a couple of weeks ago that I had figured it out - I think when I reset the watch I must have turned the heartrate off. All working well now,

[WCL]

My Inspire 3 stopped reporting sleep scores. I tried everything posted in this forum and contacted customer support twice. Mine actually got so whack that while I was mowing the lawn (nearly 2 hours of constant activity) was recorded on Fitbit as a Sleep Session!  I factory reset the tracker and also deleted the app and reinstalled.  I got my first sleep score in close to two weeks and it appears to be accurate. I'm not sure if the app or the reset solved the issue or the combination. And, this is only one isolated data point it may not be a long-term fix. Just sync your device just before factory reset and you will lose very little if any significant personal data. All my historical data is still there.