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Non-responsive screen followed by static

‎09-08-2024 08:45

‎09-08-2024 08:45

I have been using my charge 6 since April 2024. Over the past day or so I found the screen unresponsive and couldn't swipe up or sideways. This has been almost entirely replaced by static. I updated the software but this hasn't helped. Rebooted several times too. Any suggestions? 

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‎09-08-2024 11:31 - edited ‎09-08-2024 11:32

‎09-08-2024 11:31 - edited ‎09-08-2024 11:32

Hello @harshak84 

That is definitely not normal behavior and seems to indicate that you have a defective product. 

The next step is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Rieko | N California USA MBG PE

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