Not received email to reset password

[Mickrobson]

My Fitbit charge 6 wasn't synching so I uninstalled the app then reinstalled it.

However I can't get back on the app and when I ask for an email to reset password I do not receive one 

It's not on spam 

Thanks

[ManuFitbit]

Welcome back to the community @Mickrobson.

Thank you for taking the time to share the experience that you are having with Charge 6.

It's possible the email went to your Spam or Junk folder. Check all your email folders and make sure the email address listed in your personal info is correct.

If you are still having difficulties please contact Support.

[Mickrobson]

Still not received email

Sent from Outlook for Android<>

[Rich_Laue · Accepted solution]

With the the Charge 6 the user is required to switch over to a Google Login. 

Therefore I would not expect an email. How are you logging into community. If you have a Charge 6 you should be choosing the Google Login. Then use your Google Password 

Then choose the Google Account by default, it will display the Google account your phone is logged into 

 

[Mickrobson]

Yes thank you I worked it out. It was the Google thing which was confusing me.

Sent from Outlook for Android<>

[Rich_Laue]

Glad you got in. I figured it was the Google login thing. 

[Mickrobson]

Im easily confused

Sent from Outlook for Android<>