Readiness Score not showing up

[colenvo1]

My daily readiness score just disappeared.

The section is there but it says no score for today. Upon further examination the score is missing for all previous days as well when it was previously there.

Moderator Edit: Clarified subject.

[Edword]

My sleep score section has disappeared since the update .

[pmc2]

Same thing happened to me. 
all my scores gone. 

[RiekoC]

Hello @colenvo1 & @pmc2 

The Daily Readiness score was recently changed. This page explains how the Daily Readiness score is now calculated: What's my daily readiness score (<-- click link)

I'm not sure why you're not seeing a score, though. From what I now see in my Fitbit app, my Readiness score has been recalculated using the new algorithm.

I know there's been issues with data syncing and data discrepancies on the Fitbit side that the team is working on fixing. It may take a bit of time for your scores to show up in the app. If I learn of any updates, specifically regarding the readiness scores, I'll report back.

[DaPash]

My Readiness Score is missing and says the same thing that it did yesterday: "To get your first readiness score, wear  your watch continuously for 1 more night". Maybe I'll have one tomorrow along with a return of my Sleep Score and sleep stages data.

[Mjc30144]

Same.

[DaPash]

I did get a Readiness Score today after I solved the issue of missing Sleep data.  As I noted in another post I had to tighten my wristband and make sure to leave Bluetooth on when I went to bed.

[RiekoC]

Hello @DaPash 

Thank you for your update and letting us know you finally saw your Readiness score. That's wonderful news!

Hopefully, now that you've solved the issue of your missing sleep data, you should be getting your Readiness score more consistently.

[AndreaFitbit · Accepted solution]

Hi everyone. Thank you for sharing your Readiness score queries.

Please update your Fitbit app to the latest version in order to get it available (please be patient, it's been slowly rolling out, thank you). 

Have a nice day!

[SteverinoLA]

I've been on the latest firmware for months 210.26.  Is there any newer firmware?

[AndreaFitbit]

Hi @SteverinoLA. Thank you for pointing that. 

It's the latest app version. I apologize for my mistake.

Have a nice day. 

[Ruthxxxx]

My charge has had no readiness score for almost 10 days now, since updating the app.

please can you assist?

[Alexfitnitbit]

My Fitbit charge 6 hasn't been showing readiness for a couple weeks now. App is on latest version as is the watch firmware. I am a premium user. Any ideas? 

[robworkingout]

Does look like people with premium account are having conflicts/bugs that is resulting in issues around the updated daily readiness scores. I would recommend uninstalling the app restart the device then reinstall the app as a new install this may resolve the issue. You will need your Fitbit/google log in details if you attempt this solution. 

[FauzanAdam]

having the same problem for a month already. have complaints also through email but the reccomendation are useless. 2 app updates already done and updated this past 1 month but still readiness score not showing! 

Hi @AndreaFitbit can we have a clear timeline by when this problem will be solved???

[dillydallan2]

Hi Fitbit app is updated and yet I’m still not receiving readiness scores.  When you say it’s rolling out what does that mean- the updated readiness score that is broken or they are rolling out a fix to the new readiness score? Thank you 

[Ruthxxxx]

I’m about to give up on Fitbit. I chatted with someone over a week ago about the lack of readiness score and still no information or fix.

I’ve cancelled my premium membership and won’t be buying another Fitbit once my premium expires next July.

There’s zero care for customers and zero interest in improving things. Fitbit used to be great. I’ve been a loyal customer for 5 years, but I’ve had enough.

[windut]

I usually get satisfied with my Fitbit Charge 6, but after the daily readiness score disappeared for almost 4 weeks, I was very disappointed and consider unsubscribing from Fitbit Premium. For info, my app version is 4.28.3

[RiekoC]

Hello @Ruthxxxx , @windut , @dillydallan2 , @Alexfitnitbit , @FauzanAdam , @Steverino 

I've gotten confirmation that the issue with the daily readiness score has been escalated. If I get any updates, I'll report back.

[SunsetRunner]

Still no readiness score for several weeks now. Have latest app version and have changed sleep time as suggested. Have had Fitbits for 3 years with no issues before this.