Red dots showing on AOD during workout

[Ek1214]

When I was doing my workout, I notice some red dots on the clock on the always on display (shown in image). I don't have this problem anywhere else. Is this worth the trouble of getting a replacement?

 

[DavidFitbit]

Hi  @Ek1214, welcome to  the Fitbit Community! It's great to have you here!

Let me help you with the issue you are experiencing with some pixels on your Charge 6 display.

Before evaluating warranty options, let's see if a restart resolves the issue: 

- Swipe down from the clock screen to find the Settings app .
- Tap the Settings app and then Restart Device and then Restart.

It is quite odd that this arrives only on the AOD setting. Does that mean that display shows properly when you workout while the AOD setting is off?

I hope this instructions will be helpful. Have a nice day!

[Ek1214]

Hi @DavidFitbit ,

Thanks for the suggestion. I'm afraid I tried that already and it did not help 😞

Yes - the display works perfectly everywhere else. The red dots only appear when the AOD is showing, as if it is showing on a different screen. Which is quite odd. 

I have chatted with multiple amazon reps and they all suggested returning it.

There are also rumours on google not putting much effort to improving fitbit products, I hope this is not true, but I can't stop wondering if thats true or not. So I think it will be best for me to return it, so I can stop thinking about it.