Setting up Charge 6 on a computer.

[Olivemay]

New Charge 6.  Trying to set up on computer and Google Pixel 6a phone.  On computer it let me register under Fitbit but on my phone it keeps trying to make me register under Google - but won't accept my Google password.  I want them to sync to both.  Help please!

Moderator edit: edited title to clarity.

[Julia_G]

Hi, @Olivemay it is no longer possible to use a computer to set up or sync your Fitbit, although once you have set up your device you can use your computer to view your account.  If you are looking at the Community Forums on your computer just click on “Dashboard” link on the top right hand of every page.

If you are new to Fitbit you will need to register using a gmail address.  I would recommend logging into your Gmail account and confirming (or if necessary changing) your password and then try the set up again on your phone.

You may also find this article helpful for troubleshooting the set up process.

Welcome to the forums!

[CrisVillaFitbit]

Thank you so much for the amazing insight, @Julia_G. And welcome to the community, @Olivemay.

Thanks for letting me know about this situation with the set up of your Charge 6, @Olivemay.

Additionally to what @Julia_G mentioned, you can check the instructions about how to set up your Charge 6. In this article you can find helpful information.