Sleep Score.

[SmittyBK]

I bought 2 Charge 6s, one for me and one for my wife. I have no sleep score on my sleep tile on the app or on the Fitbit , but hers does. How do I get the sleep score to appear at least on the app? 

[raleighfit]

Good luck. I can't get a sleep stages or my Fitbit Charge 5 or 6. Tried everything.

[SmittyBK]

I have sleep stages. I can't get the sleep score. Sent from my Galaxy

[RiekoC]

Hello @SmittyBK 

By any chance, did you set a sleep schedule?

Looking at the Sleep page in the app, this is How Fitbit calculates sleep score:

• Time spent asleep & awake, compared with your goal (sleep schedule)
• Time spent in each sleep stage, including deep & REM sleep
• Movement during sleep and your sleeping heart rate (restoration)

[SmittyBK]

I did set up a sleep schedule. 

[raleighfit]

I setup a sleep schedule. Still no sleep stages.

[RiekoC]

Hello @SmittyBK 

Thank you for confirming that you set a sleep schedule.

Out of curiosity, have you & your wife tried switching Charge 6's? If she doesn't get a sleep score, then the issue is with your device and you should contact Support (<-- click link).

There's something else you could try. Some users reported that they were able to get a sleep score when they wore their device on the inside of their wrist. This might be worth a try.

[RiekoC]

Hello @raleighfit 

Do you have tattoos, scars, or a very hairy area on your wrist where you wear your Fitbit?

Have you tried wearing your device on the inside of your wrist?

[raleighfit]

I wore the Charge 6 on my inside wrist and did not get sleep stages. I am getting a heartbeat and sleep time, awake time, and restless

[raleighfit]

I do not have tattoos, scars, or very hairy wrists. I wore it on my inside left wrist and did not get sleep stages. I do get awake, restless, and asleep.

[RiekoC]

Hello @raleighfit 

Thank you for confirming that your wrist area is fine and that you tried wearing your Charge 6 on the inside of your wrist, but still didn't get sleep stages.

The only other troubleshooting step I can think of is to change your sleep setting from Normal to Sensitive. Some users reported that they saw sleep score & stages after changing the sensitivity.

If you want to try this:

• Tap on the Sleep duration tile on the Today page of the Fitbit app
• Tap on the 3 vertical dots in the upper right of the Sleep page and tap on Settings
• Tap on Sleep sensitivity to change the setting from Normal to Sensitive

That said, I'm not fully confident that this will work for you.

[raleighfit]

thanks, I tried going from Normal to Sensitive and still did not get sleep stages

[raleighfit]

I have no tattoos, scars, or hairy wrist, and I tried my right wrist and the underside of my left wrist without any luck.