Sleep score not displaying on Charge 6

[Yorkshireguy]

Hi can you assist please

sleep score is sync with app no problem but not displaying on device , if restart the the charge 6 the sleep score then appears ,Is this a bug ? Or a setting that needs changing any advice?

App is up-to-date

Band up-to-date as only 2 days old , 

Moderator Edit: Clarified subject

[LaR60]

I'm still shopping, haven't bought one yet, but I noticed a comments that might help. Someone said it takes a few days for the app to gather enough data. You've only had it to two days, so give it a bit more time. 

[Yorkshireguy]

Thank you for your reply.

I had a charge 5 before so all data there . Just for some reason this one not updating on device . But only on the app . It's a great Improvement on 5 just this niggle over sleep score 

[RiekoC]

Hello @Yorkshireguy 

I've seen some posts where users say that they see their sleep score in the Fitbit app, but not on their devices. Not sure what's going on with that. At least you're able to see your sleep score after restarting your Charge 6. 

Although you may not be seeing your sleep score on your Charge 6, the good news is that you are seeing it in the app. That means your tracked data is being uploaded to your account on the Fitbit servers. 

If I see any updates about this issue, I'll let you know. 

[Yorkshireguy]

Hi thank you for your reply

I have noticed the last couple of days the days exercise isn't a showing either unless you re start the device . But showing in the app that you have met goal for day . So definitely something a miss 

Kind regards 

[RiekoC]

Hello @Yorkshireguy 

If you continue to see data missing in your Charge 6, you might want to consider seeing about getting an exchange since your device is so new. 

[LaR60]

That's very kind of you to suggest. I don't have a charge 6. I just got my
first FitBit (and first fitness app of any sort) just now, and in the end I
decided to start with the Versa 4.

[Yorkshireguy]

Hi @RiekoC 

Been in contact with Fitbit and there is known bug with data not displaying on band working on fix they re connected my device troubleshooting so added it as new device see if that working not have to re contact them again . 

[Yorkshireguy · Accepted solution]

After much battling with Fitbit support. It looks like the sleep score issue was bug with app . As updated on android to new version which now shows battery level.  So far everything is syncing and updating fine with out having to restart the device every time . Fingers 🤞🏼 . 

Take care every one 

[RiekoC]

Hi @Yorkshireguy 

Thanks for letting us know that the recent update fixed your sleep score issue. I wasn't aware that there was a bug causing problems with the sleep score. Just glad to see that your device is working properly for your sleep score.

[Yorkshireguy]

Spoke too soon . Lol 

Issue has raised its head again the last couple days . Spoke to Fitbit support, a report been generated, and there words more likely a software issue awaiting a email update . 

Fit bit put ...There's a possibility that it would be on the software but I need to have this coordinated with the team of specialists for us to determine the diagnosis for the device.

So hopefully get sorted out this time . Fingers crossed

 

[jovian]

I just got a Charge 6 a few days ago and am also having this problem. Sleep Score and SPO2 are not showing on device, only on thr app, even after manually syncing data. Data shows after restarting the Charge 6, and interestingly after turning Bluetooth off and on again on the phone, but these are not acceptable long term solutions.

@Yorkshireguy did you ever get the problem resolved? 

[Yorkshireguy]

@jovian  yes Fitbit admitted it was faulty and replaced the device,  it worked syncing then I noticed odd day doesn't sync so I think it's more a issue with the app . 

My work around is ... If it shows in the app but Fitbit charge 6 .

I turn the Bluetooth off on phone 

Close the app .

Re open app turn Bluetooth back on seems to sync the data . 

Normally works first time but odd occasion have to do it few times . 

I reported it via feedback in app but doubt nothing getting done . 

Hope it works for you . But definitely think it's the Fitbit app . 

[jovian]

Thank you for the update! Definitely disappointing, and agree it doesn't
seem like a device problem. Not really acceptable and I doubt theyll fix
this if they can't determine where the problem is.

The search for a reliable, accurate, long battery life smart band
continues!

[Yorkshireguy]

We can live in hope . Only since they re designed the app . Don't think
that product exists lol . As matter what device you use it will have a bug
a problem of some sort. .

[Yorkshireguy]

That's what I keep doing submit feedback .

No mines a Nokia x10 android 13 . It goes into do not disturb at night on sleep mode 

I seem.to get 5 to 6 days out battery on charge 6 .

[Edword]

It may take time to show

[Yorkshireguy]

Yes it seems to be a sync issue as I found it does show eventually in day
.
My work around is
Open the Fitbit app .
Sync
Then turn Bluetooth off .
Sync again you get message Bluetooth turn off turn on confirm .
And hey presto it shows .
Sometimes you have sync a couple of times In the app after above. But found
it works .
Fingers crossed they fix it .

[Betsy32]

Don't buy charge 6.  Problems with tracking sleep, heart rate, accurate steps, and battery dies after a couple days. I had a charge 5 for years and always worked great!  Upgraded to charge 6 and so sorry I did. 

[ArturoQL]

Why this is the answer? It has been almost a year and it still doesn't work. I see the sleep score only in the app.