Sleep score way off!

[migsanmar]

Hi everyone,

I am wondering if anyone else has experienced the same.

I have had the Charge 6 for some half a year now, and the sleep scores seem to always overestimate the quality of my sleep. I know this not only because, for example, there are nights when I wake up in the middle of the night and feel drained the day after, but also because I have been using the SleepCycle app in my phone for many years now and it's much more accurate. 

Any thoughts on this/similar observations about it?

[Talahthas]

Welcome to the Fitbit community, @migsanmar!

Sad to hear that you're having issues tracking your sleep with your Charge 6.
To improve sleep accuracy, it's always good practice to set up a sleep goal and a sleep schedule in your Fitbit app. To see how to do that, please have a look at 'How do I set or change my sleep goal in the Fitbit app?' and 'How do I set a sleep schedule in the Fitbit app?' following this link:

How do I track my sleep with my Fitbit device? 

You might also try to change sleep sensitivity as mentioned in the help article linked above and check if this will have a positive impact.

[Howze]

I've had my new charge 6 - because of faulty sleep tracking on my two charge 5s - less than a month and it has already reported no data 4 times.  So frustrating, and the restart process takes a trained expert.  You are not alone.