Steps Progress Bar not showing

[Vokster]

My charge 6 is suddenly not showing the progress bar for the steps complete. It show the number of steps but the progress bar is blank.

[Julia_G]

Hi, @Vokster , are you referring to your app, or the Charge 6 itself?  If on the Charge 6 this may be an issue with your chosen clock face.  It might be worth trying changing the clock face or redownloading your current clock face.  Changing/updating your clock face is done in the app, and the instructions are here .  Be sure to sync your Fitbit once you have made the change in your app so that the change is updated on your wrist.

It might also be worth giving your Fitbit a restart .  

If the problem is not on the Fitbit itself, but on the app, then I would recommending checking that you have the most updated version, or redownloading, in case some corruption has crept in.

[DavidFitbit]

Hi @Vokster, Thanks for stopping by, I hope you're doing well.

Let me help you with the data missing on your Charge 6.

The issue you are experiencing is on your Charge 6 display? If yes, try restarting your Charge 6 if you haven't done so:

- On your Charge 6, swipe down from the clock screen to find the Settings app .
- Tap the Settings app and then Restart Device and then Restart.

[Vokster]

Hi Dave, actually this is my n the Fitbit app on apple. The screen that shows my current status (after being sync’ed) tells me of my steps, kms, calories, etc. when updated, the screen tells me the actual counts but the progress bar for where I am to my goals is blank showing no progress.