Steps Progress Bar not showing

[Vokster]

My charge 6 is suddenly not showing the progress bar for the steps complete. It show the number of steps but the progress bar is blank.

[Julia_G]

Hi, @Vokster , are you referring to your app, or the Charge 6 itself?  If on the Charge 6 this may be an issue with your chosen clock face.  It might be worth trying changing the clock face or redownloading your current clock face.  Changing/updating your clock face is done in the app, and the instructions are here .  Be sure to sync your Fitbit once you have made the change in your app so that the change is updated on your wrist.

It might also be worth giving your Fitbit a restart .  

If the problem is not on the Fitbit itself, but on the app, then I would recommending checking that you have the most updated version, or redownloading, in case some corruption has crept in.

[DavidFitbit]

Hi @Vokster, Thanks for stopping by, I hope you're doing well.

Let me help you with the data missing on your Charge 6.

The issue you are experiencing is on your Charge 6 display? If yes, try restarting your Charge 6 if you haven't done so:

- On your Charge 6, swipe down from the clock screen to find the Settings app .
- Tap the Settings app and then Restart Device and then Restart.

[Vokster]

Hi Dave, actually this is my n the Fitbit app on apple. The screen that shows my current status (after being sync’ed) tells me of my steps, kms, calories, etc. when updated, the screen tells me the actual counts but the progress bar for where I am to my goals is blank showing no progress.

[DavidFitbit]

Hi @Vokster, thank you four your response.

If the issue is related to the data displayed in your Fitbit app, ensure you are running the latest version of the Fitbit app in your mobile device as @Julia_G has suggested. Thanks @Julia_G for your contribution.

For more details on how to update the Fitbit app on your mobile device, please refer to How do I use the Fitbit app? > How do I update the Fitbit app?

Finally, uninstalling and reinstalling the app might fix this issue. I appreciate your tiñe in this process.

[Vokster]

Delete and reload the app took care of the progress bar. Not the issue of repeat alarms. 

[DavidFitbit]

Hi @Vokster, thank you for your response. 

I'm glad to know the progress bar is working normally again. 

In regards the issue with repeat alarms, i would suggest that you open a new topic. This is because we'd like to keep the community as organized as possible.

If your issue is related to the discussion in this thread, you can continue posting and being informed throught it. I appreciate your time in this process.

[parky9461]

If I unistall the app as suggested above, do I lose all my historical data?

[Julia_G]

Hi, @parky9461  you will not lose any data at all by uninstalling the app and reinstalling it as long as you know your Fitbit email and password and log back in again using the same email and password.  All your data is stored on the Fitbit servers using password and log in so deleting and updating the app will not make any difference to your data - and may fix your issue!

[parky9461]

Thank you Julia_G, it worked!