Steps decreasing after sync

[tauolu1]

A handful of friends and I are all noticing that when we sync our Fitbit it will sync the correct number of steps and then subtract a number between 40ish and 400! Today alone I've lost 600 after syncing on multiple occasions. How widespread is this? So frustrating because it subtracts is off of the Fitbit too, not just the app. Thanks.

[horus66]

A handful of friends and I are all noticing that when we sync our Fitbit it will sync the correct number of steps and then subtract a number between 40ish and 400! Today alone I've lost 600 after syncing on multiple occasions. How widespread is this? So frustrating because it subtracts is off of the Fitbit too, not just the app. Thanks.

[Odyssey13]

@tauolu1and @horus66  your posts were merged as they are the same. Interesting you used almost identical words, too.

[pritchett4]

So what is the solution? I came back from a walk this evening and had 9,230 steps on Fitbit Charge 6. Got up and walked about 20 steps and was notified that I had gone over my 10,000 step target. 10,238. Then when I checked again, I was back to 9,300. My wife is having the same issue with her Fitbit charge 6.

[RiekoC]

Hello @pritchett4 

Apparently, this is a bug on the Fitbit side. I saw a Moderator post on this Charge 5 thread (<-- click link) acknowledging the issue with step tracking. She mentioned that the team has been informed about the issue and is working on fixing the problem. However, there wasn't a mention of a timeline for the fix.

At this point, there isn't any troubleshooting that we can recommend since the issue is on the Fitbit side.

[pritchett4]

Thank you for a response.