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Charge - - Data discrepancy - Steps

‎03-29-2025 11:48 - last edited on ‎04-01-2025 10:21 by Fitbit Moderator

‎03-29-2025 11:48 - last edited on ‎04-01-2025 10:21 by Fitbit Moderator

I updated My charge 6 and updated the app on my iPhone SE. now the steps are not the same. There are more steps on the app than on my charge 6. What has happened?

Moderator edit: updated subject for clarity

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‎03-29-2025 12:01

‎03-29-2025 12:01

Hello @Kathy1026 

There's a bug on the Fitbit side that is causing step count discrepancy between Fitbit devices & the Fitbit app.

The team is aware of the issue and is working on fixing the problem. So far, we haven't seen a timeline for the fix.

At this point, there isn't any troubleshooting steps that we can recommend since the issue is on the Fitbit side.

Rieko | N California USA MBG PE

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