Stuck in help/support limbo

[itsbubbles]

Trying to return my (refurbished) Charge 6 that never worked straight out of the box...

I've received a new charger via mail but not a new pebble yet.

I was given instructions to wait for packaging to be shipped to me in order to return the pebble and old charger. That was six days ago. After two business days, I attempted to contact Fitbit support again to ask about the supposed packaging that was supposed to come to me...no answer. I tried again to contact today and now I can't use support at all because my case is "in progress."

Should I just ship the lemon pebble back with the supplied labels in the packaging that was used to ship the new charger to me? Or wait, stuck in the eternal "in progress" cycle?

[RiekoC]

Hello @itsbubbles 

I'm flagging your post for a Moderator's response. Although they aren't able to help directly, they might be able to help get the right team to respond to you.

[JuanFitbit]

@RiekoC Thank you for your help and letting us know about this thread!

@itsbubbles , A warm welcome to the Community! Thank you for your message and feedback. I verified with Support and was informed that you contacted them successfully via chat. Please keep you case number at hand, so that should you contact Support again, our team member can look into all your interactions an avoid any confusion. 

[RiekoC]

Thank you for your assistance, @JuanFitbit