Sync and notification issues

[MarkFrost]

Hi there! 

1. From yesterday my fitbit charge 6 cannot sync with my phone.

2. After the last update the notifications section is missing.

Do you have any solution for this?

[RiekoC]

Hello @MarkFrost 

Have you had a chance to restart your Charge 6 to see if that will help with your syncing issue?

Please take a look at this thread which has troubleshooting steps to try when the Notifications section is missing (<-- click link). Let us know if this helped with getting the Notifications section back.

[MarkFrost]

Thanks, deleting whirstband from Bluetooth and fitbit app was helpful - notifications are returned and works already. But sync problem remains. Some data sync automatically, except sleep and heartrate monitoring. But I can't sync manually - an error occurs. And the app tolds the charge level of band is 0

[RiekoC · Accepted solution]

Hello @MarkFrost 

Thanks for letting us know that you're getting your notifications now.

This help page has the recommended troubleshooting steps to try when you're having problems syncing your Fitbit to your pho... (<-- click link).

You've done most of the steps already to fix the Notifications problem. One additional step to try is uninstalling & re-installing the Fitbit app.

[MarkFrost]

Soluted! I've tried again to delete device from app, than clear Bluetooth data, and than erase all fitbit data app with cash. There was some kind of problem with Bluetooth pairing, but now all functions are works.

Thank you very much! 🙂

[RiekoC]

Hello @MarkFrost 

Yay! Thanks for letting us know that you're able to sync and are getting your notifications.

We appreciate you sharing what you did to fix the problems. This information will be helpful to other users who are experiencing similar issues.