can't move account to Google

[seanj92]

• trying to link my amount to Google but it won't let me add that email address is used with a different account, which it isn't. it's linked to my old fitbit and I'm trying to replace that with my new fitbit charge 6. I've tried removing my old fitbit, that didn't work. I've tried changing my password as suggested in another forum and that didn't work, I've tried adding my old fitbit back on the app then replacing with my new one and that didn't work. what am I doing wrong? please help before it gets thrown out the window

[Nawtykitty]

@Rich_Laue

This link was helpful. Thank you.

[Rich_Laue]

@seanj92 you say that your Google email is not connected to a fitbit account. Then say that the email is connected to your old fitbit. You are going to have to remove the email from your old fitbit. 

I see a few choices. Let's first decide

• Do you want to save your current Fitbit data. 
• Do you want to connect the watch to your old account. Loosing current data? 
• Do you not care? 

To save the current data, we have to disconnect the email from your old 

• Let's log into your connected Google email. 
• We can then choose to delete this account.. (Takes a month to release the e-mail, giving you a month to change your mind)
• Or move this account to another email address. If you can, this may be the easiest (can not be your current fit it account.)
• Contact Fitbit and have them delete the account. 
• Now move your current Fitbit to a Google login. 
• Now setup your Charge 6. 

If you don't care

• Log in with your Google e-mail
• Move to a Google login
• Setup your Charge 6. 
• Doing it this way, you will loose your data in the account that you have been using. 

[Trisheeey8]

@Rich_Laue  Hi! Your post is very helpful!  I think my situation is a little different and would appreciate your help. 
- my Charge 5 stopped working on Wed.
- I use the Fitbit app but have NOT moved it to my Google account.

- my gmail email is associated with my Fitbit app

- I bought the Charge 6 and I DO want to save all of my data from the last 10 years. It looks like I’m unable to sync the 6 unless it’s on the Google Fitbit app account. 

So, should I move my current Fitbit account to a Google account and then add the Charge 6?  That seems like the easiest solution but since I’ve not moved the now non-working 5, I’m not sure if I’ll be able to make the move to my Google account.

I’m also seeing that people are having difficulty with email addresses on the old and new Fitbit devices/apps

I appreciate any wisdom and advice. Thank you!  

[Rich_Laue]

Yes @Trisheeey8 you want to move your account to a Google Login by following the instructions found at https://support.google.com/fitbit/answer/14237024. 

All your data will be transferred. With the possible exception of the weight data. 

Most issues with email are when users have an unused gmail registered email address, and now using a non gmail address. Since you are using a gmail address, you will not have an issue. 

[Trisheeey8]

Thank you so much!  I have a Fitbit scale so guessing the data will also transfer. 

[Rich_Laue]

@HannieWan I'm not sure what it is you are saying about your accounts. 

• Was your old fitbit connected to the same account your current fitbit is connected to? 
• Was your old fitbit connected to a gmail account and your new one is not? If so my post may help. 

It sounds like you may have to Fitbit accounts. I think you will need to remove your old account from your gmail address. 

@Nawtykitty you are logging into your Fitbit account with a non gmail address. To add a Charge 6, you will need to change your log in to a Google Account login. (this is not the same as logging in with a Gmail address)

[Rich_Laue]

@Grumpgran when you log into your fitbit account. 

If you log in with the Continue with Google, (circled in blue) then you have moved to a Google login 

 

 

[Nawtykitty]

I don't have a Charge 6. I have an Inspire 2. 

[Jose_Godinho]

I have a similar problem. My active Fitbit account is linked to a non-Gmail address. When trying to Move Account, the Fitbit app told me that my Gmail account was linked to another device and asked me to provide another Gmail account. I contacted Fitbit support and they told me that I had two accounts. One, created in 2014, which is my active account; and another, created in 2020, linked to my Gmail address. 
So, I decided to delete this account. I logged off from the current account, logged on to the other account, noticed that it had no data (I must have created it by mistake or when Fitbit started to ask us to migrate...) and deleted it.
Then I tried again to Move Account and was again told that that Gmail account was in use.
Do you know haw long do I have to wait for the account to completely disappear? 7 days? or 30 days?

[Grumpgran]

As luck would have it this morning I had an email about moving to google. It had a link and a much simpler and more understandable way to do this. I suggest you reinstate the account you use with the google you want to keep. Check the account name and password and write it down. Go to Fitbit and log out with old account and put in the google email account and password. Then log into google and the fit bit app. You will need to put your Fitbit on charge and then on your phone log in to Fitbit and re link it!! I would keep a look out for the email. I could have it not 100%cos I is heading towards 80!! Good luck

Sent from Outlook for iOS<>

[Jose_Godinho]

Thanks for your comments. I failed to understand how my data (that is on my
“old” account) will be migrated to the google account. Can you please
provide details?
Regards

[Grumpgran]

It somehow transfers when you reset your phone charging to re connect to the google fit bit.

Sent from Outlook for iOS<>

[Jose_Godinho]

Thanks

[Grumpgran]

Sent from Outlook for iOS<> hi I have found the instructions I used yesterday but can't forward it to the community , can't copy and paste either can't see your complete email addy . Sorry