ACE LTE not connecting after I changed old expired credit card for monthly charge

[MarkCha]

Can you assist? Will not link with our apps. The previous service was canceled do to old credit card monthly payment. I know new card is working has I have been charged 

[RiekoC]

Hello @MarkCha 

It might be best to contact Ace LTE Support (<-- click) to help you get the Ace LTE to connect. Complete the prompts until you get the option to chat or call. In your situation, it might be best to talk to a support person. 

[MarkCha · Accepted solution]

Thanks! Once my son rebooted his device it started to work

[RiekoC]

Hi @MarkCha 

Thanks for letting us know that your son was able to reconnect his device after rebooting. 

I marked your response as the Best answer, which will help other parents/guardians dealing with a similar issue.