help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace Text/Call/Location Down for Days

‎07-14-2024 15:07

‎07-14-2024 15:07

What on Earth is going on?  There's a message on two of our Fitbit Ace LTEs that say the chat and voice are down and nothing...for days.  Location is also not working.

Best Answer
0 Votes
2 REPLIES 2

‎07-15-2024 00:38

‎07-15-2024 00:38

Hello BrianE230 and welcome to the community!

What's the error message you are getting on your watch? When I got a message that service was unavailable on my watch, it happened when I went into an out of service area and I had to restart the watch. To restart the watch, long press the top button until the restart option appears and let me know if that works for you.

After I restarted, I was able to make phone calls and messages.

Best Answer
0 Votes

‎07-15-2024 03:52

In response to Acetheriver

‎07-15-2024 03:52

It says "Reconnecting.... calls and messages will be back soon."

These are the Fitbit Ace LTE for kids.  We have two of them and both of them are still down. 

Yes, I have restarted many times.

Best Answer
0 Votes