The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I got a response from a team member. They said to please check and confirm that the Ace device has been updated to the latest version.
You also might want to contact Ace LTE Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore resources) to get to Step 3 which has the contact options for Support. They can help walk you through confirming that your device has been updated to the current version.
Yes, I believe I'm on the latest update (Android version 16, security update December 5, 2025; Season 8 ) after following the steps here. FWIW, Zoomies shows up in the list of games (even though it's locked) but Frankenforge does not. In App Info, Frankenforge (aka p11.games.monster_20250907_1630_RC00) shows with 0B storage, data, and cache. Zoomies (aka p11.games.whisker_20250106_2108_RC00 - is this game really a year old?!) has 0B storage and data but 49.15 kB cached.
I chatted with support and they said they couldn't help me and would escalate the ticket and email me back. I guess what I'd like to know is: does anyone else in the community have access to this game?
I've let the team member know that you are on the latest version and that Support said that they would escalate your issue. I'll report back when I get a response.
If you haven't already done so, please submit this issue using the Feedback option in the Ace app:
Tap your picture in the upper right of the Ace app
Tap Feedback in the menu that opens. If you see Report issue, tap that instead.
Complete the prompt and submit
The Feedback and Issue reports are received by the team for review.
Best Answer
