App fails to record steps

[EdmundC]

I see this occasionally - basically if I'm working to make sure I get 250 steps an hour all day long then the steps are recorded accurately unless I also hit the 10,000 steps count at the same time.  I'd walking on a treadmill for three of four minutes every hour to keep the 250 steps/hour going and they are all recorded fine unless - the phone is sitting on the treadmill so that I can see the steps count but if I also reach the 10,000 steps mark then I see that the app stops displaying the step count increments - since I'm on a treadmill they are clearly continuous but when I get close to the 10,000 steps then the step count freezes until I get past the 10,000 steps.  And then the 250 steps an hour count id dropped so I often end up missing that target.  I'm doing the steps but the fitbit is failing to keep the count accurate.

[Guy_ · Accepted solution]

HI @EdmundC - thanks, interesting observation, it seems like a bug.