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App keeps not downloading

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‎06-04-2018 17:04 - last edited on ‎08-19-2018 11:54 by Moderator Alum

‎06-04-2018 17:04 - last edited on ‎08-19-2018 11:54 by Moderator Alum

My ionic is not installing apps in the following order:

1. I press install. 

2. It finishes loading. 

3. I see the install button again. 

4. I repeat the process over and over again and the same thing happens. 

 

Moderator Edit: Added Labels

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‎06-05-2018 09:34

‎06-05-2018 09:34

@Yechezkelb Welcome to the Fitbit Community! I moved your post to the Fitbit App Gallery Board as there are more chances for you to receive an answer to your inquiry here. Thanks for reporting the situation you are experiencing with apps not completing the installation process.

 

How many apps do you have installed on your watch? Ionic can hold up to 39 apps t a time. If you have 39, that will be the reason why this is happening. If you are trying to update the clock face; you cannot have more than 38 apps installed. 

 

You can try removing apps through the Fitbit App Gallery and then install the ones you want. 

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

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‎06-05-2018 09:34

‎06-05-2018 09:34

@Yechezkelb Welcome to the Fitbit Community! I moved your post to the Fitbit App Gallery Board as there are more chances for you to receive an answer to your inquiry here. Thanks for reporting the situation you are experiencing with apps not completing the installation process.

 

How many apps do you have installed on your watch? Ionic can hold up to 39 apps t a time. If you have 39, that will be the reason why this is happening. If you are trying to update the clock face; you cannot have more than 38 apps installed. 

 

You can try removing apps through the Fitbit App Gallery and then install the ones you want. 

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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