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Can't install Spotify on Fitbit Versa

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‎01-07-2020 12:26 - last edited on ‎01-09-2020 08:58 by Fitbit Moderator

‎01-07-2020 12:26 - last edited on ‎01-09-2020 08:58 by Fitbit Moderator

I've been trying to install spotify on my Versa for 2 days now, but I keep getting the message that I need to update to the latest firmware ( rn I have 32.33.1.30) but the app & Fit Bit Connect keep telling me there are no updates available. I also tried to restart & reconnect my FitBit Versa, reinstalled the FitBit app on my Android, yet, I am still not able to instal Spotifay (and yes I have a premium account)

 

Can someone please tell me what to do?

Have a nice day!

 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 09:09

‎01-09-2020 09:09

Hi there @Eggy_15, welcome to the Community Forums. Thanks for taking the time to troubleshoot this situation prior to contacting us. 

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

 

Let us know if you have any questions present. 

Maria | Community Moderator, Fitbit


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