help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Changing clock face

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2018 05:25 - last edited on ‎08-20-2018 13:21 by Fitbit Moderator

‎01-06-2018 05:25 - last edited on ‎08-20-2018 13:21 by Fitbit Moderator

Keep being told that the app on my computer is unable to connect to Mr Ionic. It is fully charged, right by my computer and now actually plugged in..

This message keeps flashing on  and off. 

Ionic wouldn't charge at all yesterday. All in all not very impressed!

 

 

Moderator edit: added label

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-06-2018 06:50

In response to elot

‎01-06-2018 06:50

Thanks for responding.Yes it can use Bluetooth. Spent 30 minutes in a queue to talk to someone at the helpdesk. After several troubleshooting exercises,  I have decided to return the device . Way too many issues and problems I'm afraid.


Sent from my Samsung Galaxy smartphone.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-06-2018 06:18

‎01-06-2018 06:18

Did you check if your computer can use Bluetooth?

It should be activated for installation.

Phone: Xiaomi Mi5 OS: Android 7.1/Lineage 14.1
Watch: Ionic
Previous watches:Pebble, Pebble Time, Samsung Gear Fit2
Best Answer

‎01-06-2018 06:50

In response to elot

‎01-06-2018 06:50

Thanks for responding.Yes it can use Bluetooth. Spent 30 minutes in a queue to talk to someone at the helpdesk. After several troubleshooting exercises,  I have decided to return the device . Way too many issues and problems I'm afraid.


Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎01-06-2018 08:56

In response to Jax59

‎01-06-2018 08:56

Too bad.

I have actually no problems (not that i know of anyway).

So maybe you should ask for replacement and if that does work keep it, or otherwise ask your money back.

I do mis some Pebble options though, but i hope that will come with later firmware versions. 

Phone: Xiaomi Mi5 OS: Android 7.1/Lineage 14.1
Watch: Ionic
Previous watches:Pebble, Pebble Time, Samsung Gear Fit2
Best Answer
0 Votes