Deezer and Versa 3 won't connect

[Kal10]

Deezer was working fine, but 2 months ago stopped. I have reached out to fitbit and deezer. I tried all their suggestions, but nothing worked. It keeps saying uh oh cannot connect to sever. I reconnect wifi and again same message.

Moderator Edit: Clarified subject and format.

[MarreFitbit · Accepted solution]

Hi there, @Kal10. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Deezer before reaching out. 

In the Fitbit App: go to Deezer, unlink your account “Manage Settings” (ellipsis, upper right corner on the Fitbit app, reactivate your account, once you’ve gone through the reactivating process, please restart your Fitbit device and sync. Bear in mind that you have to be quick on the unlink before the error message pops up.

If the above doesn't work, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

I've moved your post to the Fitbit App Gallery board for organization purposes.

See you around. 

[Klmk8]

I just saw the email from Fitbit saying they will no longer be supporting deezer! Such a shame as was one of the reasons I bought the Fitbit sense 

[Kal10]

I agree, I have a subscription with deezer and always chose fitbits that
were compatible.