Elegance Clock Face Message to Log In

[Lauriet00]

I have only had my watch for a couple of days but now instead of a clock face I am getting a message to log onto some website...."To continue using Elegance please visit kzlio/eleg and enter some code.....really?  I am thinking of returning the watch.  Is this normal?

Moderator Edit: Added Labels/Updated Subject for Clarity

[SteveH]

Not all of the watchfaces for the ionic are free. The notes for the Elegance watch say:

There are plenty of free watch designs if you'd rather not pay.

[NellyG · Accepted solution]

Which clockface are you using? This should not happen if you are using one of the fitbit ones, but they have no control over what others do. Sounds a bit shonky to me - I'd switch to another face

Edited to add @SteveH is spot on. Choose another clockface if you want it free (which I do!)

[racertempo]

Every face from that developer cost money.....and it is clearly marked which just show people are not reading the face description.... Nothing "shonky" at all and she said it was a fitbit designed face.

Ideally, it would be nice to see Fitbit do something like organizing faces into "free" and "cost money" sections.  

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@NellyG wrote:

Which clockface are you using? This should not happen if you are using one of the fitbit ones,  Sounds a bit shonky to me 

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[Lauriet00]

I have switched.  It was not apparent that some would cost.  It is not the $$ ....I feel like it is shady.  I would not feel comfortable logging onto some site and giving my credit card information.

[Lauriet00]

I just checked it and you only see there is a charge if you "show more".

[Melphx1]

I paid the .99 and now I am getting the message to log in to Kzlie/Eleg and enter the code. Kzlio/Eleg takes me no where 

[agcomptech]

That is so you get the update. The date was added to the face of the clock. 

[cvargas68]

Hello.,

I can see the clock face and I cant change it.  How can I solve it.  I introduce de code number on the phone and it is no working in the page kzl.io/eleg qith the code  19262.  How I unblock my watch.

I really appreciate your help.

[gmasmith]

I am getting really frustrated with this clock face of Elegance on my Ionic Fitbit watch.  A week ago I got an error message on my watch and nothing would work.  I went onto my Fitbit App on my phone and paid the .99 cents for the clock, and it worked good till now.  So a week later I get another message to log into another site an enter the code on my watch.  WHY? I don't like paying for something and it only lasts a week and then again the same problem, even if it is only a $1.00.

I logged onto my fitbit app again tonight on my phone and now it says if I want to use the Elegance clock I need to pay $1.49...this is crap!

[EmTe]

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@Lauriet00 wrote:

I have switched.  It was not apparent that some would cost.  It is not the $$ ....I feel like it is shady.  I would not feel comfortable logging onto some site and giving my credit card information.

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It's ironic that I can use my Ionic to pay using FitbitPay for physical goods and services, but can't use that same payment chip to pay for a watch face. I should just be able to hold down the left button and I won't even need to give my credit card details to anyone.

[biffy31862]

Thank you for the help, I was trying the same thing from the same clock face seller but I couldn't get it and was scared to hand any bank details over thanks

[RAS1949]

How do you detect which is free and which is available for a fee. The fee is not the issue, the issue is having a known choice.

[RAS1949]

Maybe I am missing something very obvious. HOW. DO YOU

TELL WHICH CLOCK FACE IS FREE AND WHICH REQUIRES A FEE?

[SteveH]

@RAS1949  When you are interested in a clock, make sure you read the "clock description" as that will explain any fee required. Note that some descriptions have a "show more" option. Make sure you choose this as comments on fees may be at the very end.

For those which do require payment you may also see a banner just below the "select" option that alerts you.

[bj999]

Or get another brand of watch

[RAS1949]

It is a real shame that the **ahem** watch does not clearly state that you
don't get a clock face, what good is that? It's like buying a car without
an engine or tires. FITBIT is too large a company to play these games. I
can see having knowledge of choosing a face for a price rather than going
through a Mickey mouse chase to be able to use your inferior excuse of a
fitness device. Should just stick to a real fitness watch rather than this
**ahem**!

--
*Rick Sandino*
*(409) 599-7505 - Sprint Cell*

[gamamink]

I did not want the clock face but now I can't delete it or get rid of a continuously different code coming up on my fit bit... can you help please?

[Teri2sm]

I cannot find clock faces for inspire 2 I'm only get faces for smart watches. Where do I find them for inspire 2?