Fibricheck issue 'no Bluetooth connection'

[RonaldM]

Hi all, I have a payed subscription for the Fibricheck app and I am using the app on my Fitbit Versa. For two weeks I was able to do a check twice a day without any problems. But now I when I start the app on my Versa I constantly get an error message saying 'no Bluetooth connection, please restart Versa and Fitbit app on your phone". Restarting both usually don't fix the problem, when I try to check a few hours later it can just work again. Any thoughts on this? 

- I restarted as suggested in the app

- I see that my Versa is syncing with my Android app (no Bluetooth issues between Versa and phone on that point). 

- always connected is on

- continuous sync is on

Anything else I can do? 

[MarreFitbit]

Hi there @RonaldM, welcome to the Community Forums. I'm sorry for the late response. Thanks for taking the time to troubleshoot your Versa prior to contacting us. 

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. In this case is recommendable to contact the third party developer.

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'll be around if there's anything else I may do to help you.

[RonaldM]

@MarreFitbit thank you for the response to my issue. I am using a phone that is on the supported list (OnePlus). I have also contacted Fibricheck support, but because it could be a problem on two sides I also mentioned it here. I am sorry I forgot to mention it in my first post. I will let you know when I receive an answer from Fibricheck. 

[RonaldM]

Hi @MarreFitbit I have received an answer from Fibricheck support about the Bluetooth issue. I guess the answer was predictable, they told me the problem was between my Versa and my phone. Their suggestion was to manually sync the Android app, hoping the connection error in the Fibricheck would disappear but it didn't. I was told to look on this FAQ for troubleshooting: Why won't my Fitbit device sync?

So for now I still have an unstable connection, only when I use this app. 

[RonaldM]

Subscription on Fibricheck ended so I guess there is no no need to investigate further on this issue.