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Fitbit app keeps crashing

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‎04-11-2021 12:56 - last edited on ‎04-13-2021 04:09 by Fitbit Moderator

‎04-11-2021 12:56 - last edited on ‎04-13-2021 04:09 by Fitbit Moderator

Today i had a problem with the Fitbit app. It crashes all the time.

 

 

Moderator Edit: Clarified subject

 

 

 

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‎04-19-2021 04:10 - edited ‎09-04-2023 05:55

In response to Aston_empan90

‎04-19-2021 04:10 - edited ‎09-04-2023 05:55

I understand where you're both coming from, @Dani_versa and @Aston_empan90. Thanks for trying the steps I recommended above.

I'd like to know if you both have recently updated your Chrome browser? 

Also, as I asked in my previous post, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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6 REPLIES 6

‎04-11-2021 13:49

‎04-11-2021 13:49

@Aston_empan90 

 

If it has happened today only, I would forve the application to shut down, and restart it.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎04-12-2021 02:33

In response to LokeAa

‎04-12-2021 02:33

It has not the först time, it has not been working the pasta two weeks

 

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‎04-13-2021 04:14 - edited ‎03-12-2024 08:30

In response to Aston_empan90

‎04-13-2021 04:14 - edited ‎03-12-2024 08:30

Hi there, @Aston_empan90. Welcome to the Community Forums. @LokeAa Thanks for your help! 

To better assist you with this issue, may I know the model/brand of the phone you're syncing with? 

While unexpected crashes can often be resolved by simply reopening the app, consistent crashing may require additional troubleshooting. Please follow these steps: 

1. Uninstall the Fitbit app. 
2. Download and install the latest version of the Fitbit app from one of the following locations:

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎04-17-2021 03:24

In response to MarreFitbit

‎04-17-2021 03:24

It doesn't even work by reinstalling everything ... it is absurd that one has to reset all the time

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‎04-18-2021 00:19

In response to Dani_versa

‎04-18-2021 00:19

Yes I know how it feels

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‎04-19-2021 04:10 - edited ‎09-04-2023 05:55

In response to Aston_empan90

‎04-19-2021 04:10 - edited ‎09-04-2023 05:55

I understand where you're both coming from, @Dani_versa and @Aston_empan90. Thanks for trying the steps I recommended above.

I'd like to know if you both have recently updated your Chrome browser? 

Also, as I asked in my previous post, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes