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Fitface stuck at loading

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‎04-11-2020 09:05 - last edited on ‎02-15-2021 10:29 by Fitbit Moderator

‎04-11-2020 09:05 - last edited on ‎02-15-2021 10:29 by Fitbit Moderator

I created and purchased a Fitface clock face but it is stuck on 1/3 loading. Yesterday I waiting for 45 minutes for it to get to 2/3.

Anysuggestions on what I should do?

 

 

Moderator Edit: Changed label 

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‎04-30-2020 12:45

‎04-30-2020 12:45

try plugging it up to your laptop. i couldnt get anything to work or update until i plugged it into my laptop.  Hope this helps.

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