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IP address banned

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‎04-17-2020 20:59

‎04-17-2020 20:59

I can't connect to the app when I'm using my home wifi. If I try to sign in while I'm on wifi wifi it won't let me even though I'm using the correct email address and password. If I try to access fitbit.com it tells me my IP address has been banned. The Fitbit device I use is the Flex.

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‎04-27-2020 13:31

‎04-27-2020 13:31

Which app on what type of device or you asking about @TFY 

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‎04-28-2020 09:37 - last edited on ‎06-11-2025 08:11 by Fitbit Moderator

In response to Rich_Laue

‎04-28-2020 09:37 - last edited on ‎06-11-2025 08:11 by Fitbit Moderator

@TFY Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your issue connecting with Fitbit servers. In general allow a couple of days to pass to see if the ip is refreshed and you can access the Fitbit servers through your wifi connection. Did the issue persist since you posted it?

@Rich_Laue thank you for your help here.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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