help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Nutrients not correlating with macronutrients

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2021 07:31

‎05-08-2021 07:31

When I touch the "nutrients" tab under the macronutrients information, the detailed nutrients information is not corresponding with macronutrients.  For example, the protein information under macronutrients currently posts as 37 grams (which is correct).  However, when I hit the nutrients bar under the macronutrients information, the protein is listed as 260.43 grams (which is nowhere near correct)!

 

I'm having the same problem with all of the other detailed nutritional information as well.

 

It was suggested to me by a CSR to uninstall the Fitbit app and reinstall it, but that did not solve the problem, and I have had this problem for one full week.

 

How do I resolve this problem???

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-08-2021 12:52

‎05-08-2021 12:52

Having the same thing with calories in the food diary just not adding up correctly. I have deleted catch/data, force stop app, restarted phone then log into app and still the same. So it's on the fitbit servers that need to be sorted out. People can't stay on their plan if the food diary is not working correctly.  

Best Answer
0 Votes