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Paid clock faces won't download

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‎07-13-2021 20:21 - last edited on ‎08-06-2021 19:50 by Fitbit Moderator

‎07-13-2021 20:21 - last edited on ‎08-06-2021 19:50 by Fitbit Moderator

I've purchased 4 clock faces thru a 3re party. I can't download them,  I go into the app and the SELECT button is not highlighted and I cant click it, also once the code is sent you dont get it again, the last 2 I purchased didn't send a code.  I do have the email confirmation for all purchases.

 

Moderator Edit: Clarified subject & Labels

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‎07-14-2021 06:04 - edited ‎10-22-2023 03:57

‎07-14-2021 06:04 - edited ‎10-22-2023 03:57

Hi there, @Wiccapheonix. Welcome to the Community Forums. Thanks for the details provided in your post. 

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. So in this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

I've moved your post to the Fitbit App Gallery for organization purposes.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-14-2021 06:04 - edited ‎10-22-2023 03:57

‎07-14-2021 06:04 - edited ‎10-22-2023 03:57

Hi there, @Wiccapheonix. Welcome to the Community Forums. Thanks for the details provided in your post. 

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. So in this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

I've moved your post to the Fitbit App Gallery for organization purposes.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes