10-02-2017
19:23
- last edited on
08-20-2018
12:40
by
MarreFitbit
10-02-2017
19:23
- last edited on
08-20-2018
12:40
by
MarreFitbit
12/05 Update: This issue should be corrected with Ionic's new update, which is available today. Thanks everyone for your patience and assistance in getting this resolved.
10/19 Update: I've confirmed with out team that a fix for this will be included in Ionic's next firmware release. We haven't announced a specific date for the update, but this issue should be fully resolved once it is available.
It sounds like some users have had success with performing a factory restart on their device, so this is also an option to try if you don't mind taking the time to set things up again.
Our team is aware that some users see their Ionic crash when accessing the Alarms app, and are working to get this issue resolved. Apologies for the inconvenience, and thanks for your patience while we work to address this.
Moderator edit: added label
Answered! Go to the Best Answer.
10-12-2017 08:39
10-12-2017 08:39
So 10 days on and I guess you still haven't managed to fix this yet. Very poor communication. I've always said Fitbit customer service was good but this stinks. A £300 watch shipped with software that is not fit for purpose and no updates to their (once) loyal customers for 10 days. Apple is looking good.
10-12-2017 09:14
10-12-2017 09:14
10-12-2017 09:16
10-12-2017 09:16
How long is it going to take to get this updated? It has been 10 days now and I really need to have my alarm and I need to be able to shut off the one alarm I was able to set when I first got my Ionic. I understand software issues and since I have the new Iphone 8 I am thinking it may have something to do with it but I have updated all of the latest IOS software and app updates and still no change. For $300 I should at least be able to set an alarm!
10-13-2017 10:59
10-13-2017 10:59
Hey @MatthewFitbit, I gave you and your team praise for good customer service for publicly acknowledging the problem with the Ionic Alarms app back on Oct. 3. At that time, you indicated that you would have another update when you get more information. Are we to surmise that you have not received any additional information from your development and QA teams, hence no update to the customers? If so, can you at least give us a date for when you will have more information available? Given the quantity of feedback from customers on the Ionic discussion board with a variety of issues, it would be reasonable to expect that Fitbit is working on another Firmware update that includes resolution to many of the open issues, correct? If so, can you share any information, and demonstrate transparency in regard to this topic? Thanks for any advance communication you can provide.
10-13-2017 16:24
10-13-2017 16:24
Temporary workaround (not officially sanctioned by Fitbit) : Factory reset your watch. Yes, it's a SUPER big pain, especially if you're not near wifi. But, I am able to get back into my alarms after factory reset. No telling if/when it'll crash again, I'll update if it does again. Btw, totally in love with the Ionic, even if I did have to use my phone for alarms today.
10-13-2017 17:23
10-13-2017 17:23
10-13-2017 18:13
10-13-2017 18:13
10-13-2017 18:27
10-13-2017 18:27
Did you do Settings->About->Full Factory reset? A regular reset did not fix it for me.
10-13-2017 19:46
10-13-2017 19:46
I tried both and neither one worked for me.
10-13-2017 20:19
10-13-2017 20:19
Sorry it didn't work for you. 😞
10-15-2017
23:12
- last edited on
11-10-2017
07:57
by
AndreaFitbit
10-15-2017
23:12
- last edited on
11-10-2017
07:57
by
AndreaFitbit
Just recently when I select the alarm app on my ionic, the screen goes black and it restarts. Does anyone know why this would happen? Or what i should do?
Moderator edit: subject updated for clarity.
10-15-2017 23:35
10-15-2017 23:35
My alarm app just started crashing today. I've restarted my ionic but doesn't seem to fix the problem. Any news on what's going on with this?
10-16-2017 00:27
10-16-2017 00:27
There seems to be a known bug causing this problem for some people. Keep an eye on the following thread which has the latest updates from fitbit:
https://community.fitbit.com/t5/Ionic/Crash-when-opening-Alarms-app/m-p/2243833#M8081
10-16-2017 19:36
10-16-2017 19:36
Any update in this yet? As soon as I click alarm, my Ionic crashes.
10-17-2017 06:48
10-17-2017 06:48
Having the same problem with the alarm app. The screen goes black and resets itself.
When I first used it, it worked with no issues. After second or third time it started to malfunction.
10-17-2017 13:31
10-17-2017 13:31
I am having this issue too, amongst others. Any news on a solution?
10-17-2017 14:03
10-17-2017 14:03
10-17-2017 16:37
10-17-2017 16:37
10-17-2017 17:04
10-17-2017 17:04
@Annekz61, glad to hear that the factory reset worked. I'm interested to see if that holds for multiple days without reverting back to the Alarms app not working? Please keep us posted. I am reticent to perform the factory reset because it took me over a half-day to do the initial set-up including wi-fi and bluetooth, update firmware, and download ~130 .mp3 songs. I think I'll stay where I am at for now, and wait for the next firmware/software update that will hopefully address the Alarms issue and several others reported in this forum. Best of luck using the Alarms again!
10-17-2017 17:18
10-17-2017 17:18