10-02-2017
19:23
- last edited on
08-20-2018
12:40
by
MarreFitbit
10-02-2017
19:23
- last edited on
08-20-2018
12:40
by
MarreFitbit
12/05 Update: This issue should be corrected with Ionic's new update, which is available today. Thanks everyone for your patience and assistance in getting this resolved.
10/19 Update: I've confirmed with out team that a fix for this will be included in Ionic's next firmware release. We haven't announced a specific date for the update, but this issue should be fully resolved once it is available.
It sounds like some users have had success with performing a factory restart on their device, so this is also an option to try if you don't mind taking the time to set things up again.
Our team is aware that some users see their Ionic crash when accessing the Alarms app, and are working to get this issue resolved. Apologies for the inconvenience, and thanks for your patience while we work to address this.
Moderator edit: added label
Answered! Go to the Best Answer.
10-17-2017 18:14
10-17-2017 18:14
10-17-2017 18:37
10-17-2017 18:37
10-17-2017 18:40
10-17-2017 18:40
I reset mine 4 days ago and have not had it break again. I've opened alarms several times a day. Seems slightly promising. It did take multiple hours to redownload the initial update, about twice as long as the original setup.
10-17-2017 20:39
10-17-2017 20:39
Just did the factory reset on mine and my alarms app is working again! Yay! Thanks
10-19-2017
09:30
- last edited on
10-20-2017
10:21
by
ErickFitbit
10-19-2017
09:30
- last edited on
10-20-2017
10:21
by
ErickFitbit
Hi everyone, and thanks for your patience and understanding on this issue.
I've confirmed with our team that a fix for this will be included in Ionic's next firmware release. We haven't announced a specific date for the update, but this issue should be fully resolved once it is available.
It sounds like some users have had success with performing a factory restart on their device, so this is also an option to try if you don't mind taking the time to set things up again.
10-19-2017 18:45
10-19-2017 18:45
Well, I was almost excited about the news of the alarm fix until I realized all your saying is how it will be delivered which isn’t a surprise. Basically are you saying you don’t have the fix yet or you have fix confirmed but not the date to deliver the update? I’ve loved all my Fitbit products, but like MS I’m starting to worry I have too much blind faith based on how long this is taking and the lack of definition on the fix timing. I am lucky to have a 45 day return policy with BestBuy. So I have about 2-3 weeks until it goes back and I choose something else. I’m pulling for you so please get this update out soon!
10-19-2017 18:54
10-19-2017 18:54
@KMo51 The fix for this issue has already been completed, and will be included in the forthcoming update. We don't pre-announce dates for firmware releases, so we won't be able to notify users until it becomes available. Sorry for the wait - we are definitely looking forward to delivering the fix.
10-19-2017 19:29
10-19-2017 19:29
Well, I was almost excited about the news of the alarm fix until I realized all your saying is how it will be delivered which isn’t a surprise. Basically are you saying you don’t have the fix yet or you have fix confirmed but not the date to deliver the update? I’ve loved all my Fitbit products, but like MS I’m starting to worry I have too much blind faith based on how long this is taking and the lack of definition on the fix timing. I am lucky to have a 45 day return policy with BestBuy. So I have about 2-3 weeks until it goes back and I choose something else. I’m pulling for you so please get this update out soon!"
" @KMo51 The fix for this issue has already been completed, and will be included in the forthcoming update. We don't pre-announce dates for firmware releases, so we won't be able to notify users until it becomes available. Sorry for the wait - we are definitely looking forward to delivering the fix."
This is exactly my point on my previous post. If you cant provide timing. then at least make a sticky thread that shows what are already for sure coming to next update. You already mentioned one here. Why not just make a sticky. To be honest, I am exactly at the same situation as @KMo51.
10-19-2017 19:32
10-19-2017 19:32
@soguilk We don't disclose the content of updates before they are available. I've made an exception for this issue, but we're not able to share a complete list of the content prior to release.
10-19-2017 21:48
10-19-2017 21:48
Given the £300 I’ve wasted I. A watch that I can’t wear unless I wish to get up at 5:30 every morning when the alarm goes off I will NEVER touch Fitbit again. The least you could do would be to realise a mini update with just the alarm fix. I don’t believe for one minute you have a fix otherwise for PR purposes you’d release it. I’ve started warning everyone off Fitbit and will continue to do so. The watch was bought with money given to me for my 50th sonwas supposed to be something special to remember it by. Well I’ll remember it all right. But only for its poor functionality. Can’t wait to swap it for Apple.
10-20-2017 03:17
10-20-2017 03:17
10-20-2017 10:09
10-20-2017 10:09
Half term next week and I'd rather not be woken at 5:30 every morning when I don't need to get up at a specific time. About to try the factory reset. Otherwise now is the time I'll be returning it.
10-20-2017 23:58
10-20-2017 23:58
Did a factory reset and got a message saying that the data had not been deleted, synced, which was an issue as it had managed to lose the wireless and bluetooth settings. Tried again, same message. Still had to go through set up and download the update to get a working watch AND still have the alarms set.... total waste of 3 1/2 hours. This get more ridiculous by the minute.
10-21-2017 12:02
10-21-2017 12:02
Dear fitbit
If you want to sell more of this watch and receive some decent reviews you might want to release the update that fixes the alarm app as soon as possible.
Oh, and fix the weather app too!
I've told you about my issues several times and even spoken to you on the phone but so far, no solution.
£300 plus for a watch with as many bugs as this as an insult and does your reputation no good at all.
I would recommend that you take heed.
Thank you.
10-22-2017 15:23
10-22-2017 15:23
I've been a day 1 pre purchase buyer on all three devices. So fitbit is allowing returns for preorders until Nov 13. So at some point I need to send it back to get my money back so that I either can wait amd buy another after thr firmware fix... go back to a surge (oh wait that band has cracked and I'm on 3rd device) or leave the fitbit devices.
So when customer service says the only fix is to wait... I currently have a device that crashes, has no alarm, doesnt sync without resetting the crashed watch and app...
So you expect us just to wait? Doesnt seem like a great stategy to keep customers who want to ise the device.
10-22-2017 15:34
10-22-2017 15:34
10-23-2017 07:12
10-23-2017 07:12
@ScubaSteveYT, you are spot on correct. Yes, $300 USD for a watch isn't to sneeze at, but we as early adopters of a 1st generation product should expect to endure some initial defects. I was happy to read the update below from @MatthewFitbit giving us a little bit of insight into what is coming to us in the way of fixes. Yes, I would have liked to have seen a target date, but knowing a software/firmware update is coming is comforting nonetheless.
For those of us who feel like we cannot wait for the next update, and the one after that, then by all means, return your Ionic, and move on with something else. For those of us who can wait for the fixes, I'm confident that Fitbit is doing everything they can to improve the Ionic for everyone. I am willing to wait, and see my Ionic continue to improve and be more reliable for the investment I made.
10-23-2017 07:28
10-23-2017 07:28
10-23-2017 07:30
10-23-2017 07:30
How come the alarm crashes for some and not for others? I don't experience such a crash.
Is it because they changed their clock face?
10-23-2017 07:32
10-23-2017 07:32