Settings gear missing for Weather app

[llama_thief]

So when the windows pops up to look at apps on my ionic, the settings icon is not visible and so I can't change any of my app settings.

Moderator edit: edited title for clarity/Added Labels

[bi-Ionic]

From the dashboard, press the profile icon in the top right next to the three dots.  From there, you'll see settings on the bottom left pane.

[llama_thief]

That's the settings for the fitbit app.  I can't get at the individual settings for the apps on my ionic

[bi-Ionic]

From the profile page, press the Ionic icon to bring up the apps tile and then choose your apps to set.

[llama_thief]

That is what I am talking about.  When my apps list populates the ones that have settings I can adjust (ie, the weather app) don't show the little gear that allows me to get into them.

[bi-Ionic]

Finally got it!  Unfortunately, I have no idea why the gears aren't showing up.  Sorry 😞

[llama_thief]

No Worries, I'll try it on another computer when I get the chance.  Merry Christmas 🙂

[genome]

I have the gear icon on the weather app but my galaxy s4 will still not accept any input for location.  I was hoping that the new update would fix this but unfortunately, it didn't.

[MattFitbit]

Hi all. 

Just wanted to jump in here to thank you all for taking the time to report this issue. Our team is now aware and currently looking into similar reports. I will be sure to keep you all updated as more information becomes available. 

@AGsr You are correct that the Weather app will default to your current location. However, you should see an 'Add City' option underneath. If you are missing the gear icon listed above, would you please upload a screenshot when you get a chance?

@genome Thanks for taking the time to report this issue. Are you able to type in any characters? Or are the cities just not populating? Sometimes it can take a moment for them to pop up.  Any additional detail you have on this experience would be helpful. 

@USAF-Larry Thanks for the assist! 

[genome]

Thank you so much for looking into this. 

The app will allow me to enter characters such as city or zip but does nothing when I hit Enter.  The settings page shows:

"list of cities"

"Current Location"

"Add city"

When I arrow back to settings after entering the city, the city does not show.  I have also waited up to a half an hour after entering the city and the location does not pop up.  I have also activated the gps in the run t but that does not help.  The gps works as it tracks my runs.

When I tap on the weather app on my Ionic, it shows a message "no location information, go to fitbit app to set up location.

I have actually spent some time with your chat people who were not any help.  Their solution was to wait and told me that my app would eventually find my location.  That hasn't happened.  The gps on my phone is on and automatic location is on in the fitbit app,  all-day sync is on and always connected is on.

[FreddieP]

5/30/18 -- Just reporting another issue with the Fitbit Weather App for Ionic no longer displaying the settings gear. (I'm using a Surface 3 with Windows 10, BTW.)

[TomDNA]

I have the same problem. I can access the Weather app but the settings icon has disappeared and my weather no longer updates on my ionic. I was going to try uninstalling & reinstalling the app, but can't find directions to uninstall the Weather app. I sync to Win 10 computer. Up until a few months ago, I could type in my city, then sync, and the weather would show up on the ionic. Now, without the settings gear, there is no way to enter a city. BTW, resetting the ionic did not solve the problem.

[SantiR]

@TomDNA I hope you're doing well! Thanks for letting me know about the situation you are experiencing with the Weather app on your Fitbit watch. Thanks for restarting your watch. 

Are you still experiencing the same? It is strange that the gear icon is not showing, it should be next to Weather when you tap on "Apps". If it is not showing, please share a screen shot with me when you get a chance. 

Do you have your GPS or location services on on your phone? This needs to be on for weather information to appear.

Also, it is not possible to uninstall the Weather app. 

Hope this helps. Keep me posted! 

[KimberlyAnd]

Hello

just got new Ionic 

no settings gear for weather app.

on phone app - account- ionic - apps - no gear icon for anything except Deezer

please help!

K

[MarreFitbit]

Welcome on board @KimberlyAnd, it's nice to have a new member around! To install an app:

1. With your watch nearby, on the Fitbit app dashboard, tap or click the Account icon > your device image.
2. Tap or click Apps > All Apps.
3. Browse the available apps. When you find the one you want to install, tap or click it.
4. Tap or click Install.
5. Some apps require certain permissions in order to work properly, such as access to the internet or the ability to run in the background. Review these requested permissions and tap or click Install to add the app to your watch. Note that some permissions can cause your phone to use more data. If you decide at a later time that you don’t want an app to have certain permissions, you can adjust these permissions later.

If you have trouble setting up an app, see How do I set up and troubleshoot apps on my Fitbit watch?

[Stng2211]

Same problem with me. I can’t configure any apps except for the music ones! All the gear icons are missing— even for strava and Uber. Also an iPhone user

[MarreFitbit]

Welcome to the Fitbit Community @Stng2211! Have you tried restarting your Ionic? Also, please try doing the following:

• Make sure that your Fitbit app is up-to-date
• Log out of your Fitbit app
• Force quit the app
• Restart your tracker 3 times in a row
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

[CountreeBummkin]

I am currently experiencing this exact same issue on my Versa 3.  It worked fine up until 4 days ago and now NOTHING.  When I try to going into the settings for the weather app the screen is blank, completely!  Grrrrr.  I have tried all the different suggestions and NADA!  I'm losing my marbles!!!!  PLEASE HELP!!!!!!!

[Snoolmaid]

 I don’t have a weather icon. How do I get one?

[Guy_]

Hi @Snoolmaid -  see How to change temperature - for Weather, Centigrade - Fahrenheit, Versa 2, Versa Lite, Versa