Uber App - Not Connected

[trvljess]

I tried to open the Uber app on my Versa, and it shows - "Not Connected / Please make sure the Fitbit mobile app is running and Bluetooth is on".  My Bluetooth is on and the Versa is connected.  Once I open the Fitbit app, then I'm able to connect to Uber.  Is this how this is supposed to work, or is there an issue with my Fitbit?  If I have to have my phone out with the Fitbit app open in order to use the Uber app on the Versa, I may as well just request Uber through the actual Uber app.

[MarreFitbit]

Welcome on board @trvljess, it's nice to see you here! To troubleshoot issues with an app on Fitbit Versa, try these steps:

1. In order for apps to access the internet, your phone must be nearby with the Fitbit app running in the background and Bluetooth turned on. Many apps require internet access, such as Nest, Clue, Uber, The New York Times, Walgreens, Yelp, Surfline, and Flipboard.
2. Some apps, such as Weather, require All-Day Sync to be turned on for data to be sent from the Fitbit app to your watch:
   1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
   2. Find the option to turn on All-Day Sync.
3. Check if the app has a pending update. For instructions, see How do I install and manage apps on my Fitbit watch?
4. Turning off app permissions can cause the app to stop functioning. Check that all permissions are turned on:
   1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
   2. Tap or click Apps.
   3. In the list of apps installed on your watch, find the app whose permissions you want to change. You may have to scroll down to see some apps. Tap or click the name of the app.
   4. Tap or click Permissions.
   5. If any permissions are turned off, turn them on. Note that some permissions can cause your phone to use more data.
   6. Tap or click Save to save your changes.
5. Your watch must be connected to Wi-Fi in order for some larger apps and clock faces to install or update. For instructions on connecting your watch to Wi-Fi, see How do I connect my Fitbit watch to Wi-Fi?

To set up the Uber app:

1. If you don’t have an Uber account, download the Uber app on your phone and follow the on-screen instructions to create an account.
2. Open the Fitbit app on your phone, and tap or click the Account icon > your device image > Apps.
3. Tap or click the gear icon next to Uber. You may need to scroll down to find the app.
4. Tap or click Login to be redirected to the Uber login page.
5. Sign in to your account and follow the on-screen instructions to log in to your account and authorize the connection.
6. Use the Uber app on your phone to set any preset locations, such as your home or work address. For instructions, see Uber’s help article.

Hope this helps, I'll be around if you need further assistance! 

[Venkata_Meesala]

I am facing the same problem. I have Google pixel 3xl and it keeps saying bluetBlue not connected even though the Fitbit app says connected and is able to sync account

[MarreFitbit]

Welcome to the Fitbit Community @Venkata_Meesala, hope you're doing great today! Thanks for making sure that your Fitbit is syncing, nice way to go! 

Please try the steps I've shared in my post above. Make sure you follow and attempt every single one. 

I'll be around, keep me in the loop! 

[Adrieli]

Hi,

I'm having the same problem here. I already have tried all the suggestions above, but still receive the message that is not connected. I double checked all permissions for Fitbit app (android configs) and uber permission (fitbit app > apps configurations). I have a fitbit versa (firmware updated some days ago) and I am able to sync it with fitbit app normally.

The problem (error message popup) happens after I select the destionation and try to search for a ride.

The only unusual thing that I have in my setup is that I'am using an android phone in portugues, the fitbit app is in english and my versa is in spanish.

Thanks!

[MarreFitbit]

Welcome to the Community Forums @Adrieli! Thanks a lot for trying the tips and recommendations I've provided. Nice way to start! 

Since you've exhausted all the steps to sort this out, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[MattFitbit]

Hi all!

Just a quick heads up, our team has identified and released a fix for those of you who were having issues with the Uber app not connecting. Please try the following steps to ensure you receive the fix:

• Remove the Uber app from your watch by uninstalling it through the Fitbit app
• After, you have to reinstall the Uber app (you will see this version: 1.0.9)
• Make sure you complete a new setup 

These steps should help resolve any recent issues you may have experienced with the app. If you are still seeing the not-connected when attempting to access the app, please let me know!

[Viroo]

Facing the same issue with Uber app version 1.0.10

Clicking login takes to the authorization page and reverts instantaneously. So, there is no way to authorize the app for Uber.

Tried, uninstalling and reinstalling the Uber app as well as the Fitbit Android app itself.

[Ajadri]

Hi there I have just installed this app I am having the same issue with the Uber app not connecting it says "not connected". I have followed the steps in your post...

[SunsetRunner]

Just got my new Versa 2 up and running and am experiencing the same problem with the Uber app.  Hopefully a fix will come along.

[Chaoskendoka]

Just got my Versa 2 and tried to install the app (version 1.0.10) and the same thing is happening. Is there a fix coming for this? 

[AdamDaily]

I'm having the same problem as others. Using the latest Uber app, did the troubleshooting steps, all permissions look fine, etc. I can confirm the location of to/from, but get the "not connected" message on the screen where presumably it should show me price and whatnot.

[itorres1]

Having the same issue with the Ionic, and have tried all troubleshooting steps to no avail. 

[max900]

I'm experiencing the same issue on brand new Versa 2, Android, Samsung Galaxy S9. Cannot connect to Uber app. I have the latest firmware, updates etc on all devices. All possible permissions. set up Uber app within fitbit app, but watch gives me: not connected please make sure fitbit mobile app is running and bluetooth is on. 

[AdamaMM]

Getting the same issue, with Uber 1.0.10.

These steps, amongst all the suggested in the thread have been followed.

Other apps such as Phillips Hue also has this issue, so my guess is it's not Uber app issue, it's the Versa 2 issue, not being able to find my phone.

I use Google Pixel 4, Android 10. Versa firmware 35.70.7.14

This issue has been open for 2 years now so I'm guessing Fitbit just gave up on trying to solve it

[BenWilson]

Same for me on my new Versa 2.  I would've hoped this would be fixed by now...

Same happening for the calendar app for me.

EDIT: Restarting my phone seems to have worked.