help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to select a third party clock face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2020 14:09 - last edited on ‎04-26-2020 13:46 by Fitbit Moderator

‎03-31-2020 14:09 - last edited on ‎04-26-2020 13:46 by Fitbit Moderator

I just got my new. Versa 2 today, and when I try to change the watch face from the Fitbit app, for ALL watch faces - except the Fitbit developed faces - the Select button is grayed out and nothing happens when I try to click it. Anyone else had this happen?

 

Moderator edit: updated subject for clarity and label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-26-2020 13:45

‎04-26-2020 13:45

Hi @GodsPreciousGem. Welcome! It's great to see you here in the forums and I'm sorry for my delayed response.

 

Thanks for bringing this to my attention. While it's odd that you're not able to choose a third party clock face for your Versa 2, I'd recommend to try the following steps:

 

  1. Verify if your watch firmware is updated. For instructions, see this link.
  2. Make sure the Fitbit app is also updated as described here.
  3. Reboot your phone.
  4. Restart your Versa 2 as described here.
  5. Try one more time to change the clock face.

 

If the same keeps happening, please take a screenshot and attach it in your reply with the steps from this post so I can take a deeper look. By the way, I’ve moved your post to the Fitbit App Gallery board as there are more chances for you to get an answer to your post here, and to keep our forums organized.

 

Keep me posted.

Best Answer
0 Votes