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Unpaired device and all data gone

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‎02-08-2022 10:18

‎02-08-2022 10:18

Hi. I unpaired my device and now all the historic data has disappeared so I have no sleep data or floors etc. How can I get this back?

 

 

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‎02-08-2022 11:03

‎02-08-2022 11:03

When someone thinks they have lost their historic data, it usually means they logged out of their account, then logged back in with a different email, and their data is still there under the correct email/fitbit id.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-28-2022 09:38

In response to JohnnyRow

‎09-28-2022 09:38

Really?  My Charge 5 bricked and I unpaired it.  I have Premium but no historical data appears either in my app or on the Dashboard.

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