Why I can’t see the map on my Fitbit app and the time is different on the map

[Cathy235]

After finish exercising I can’t see the map on my Fitbit app and the timing is different . I finish my workout at 11am but the app said I finish at 3.55am I just can’t change the timing and I need to sync help asap 

[MarreFitbit]

Hi there @Cathy235, welcome to the Community Forums. Thanks for the details provided. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

In regards to the map information, I'd recommend to see: How do I use GPS on my Fitbit device?

I'll be around, keep me posted.

[san888]

This is happening to me also. I had no issues till yesterday 2/27. I did update the app so I'm thinking it's due to that. I'm hoping there is a fix in process, I use the map feature to track my mile splits.

[MarreFitbit]

Hello there @san888, welcome on board. If you're also having the same difficulties, can you please check my post above and let me know the model of your phone?

Also, please make sure to follow the steps provided in the help article I attached. 

I'm looking forward to your response, keep me posted. 😉